Option 1: Change departure date

Guests may make a one-time change to their departure date at system rates. The change fee will be waived; however, if the change involves a higher-priced vacation package, the higher amount will be applicable. If the new package price is lower, the difference will be refunded in the form of a travel voucher. Please contact the Sales Centre to make changes to your guests’ bookings.

Option 2: Cancel booking

Guests may cancel their booking and receive a full refund issued as a travel voucher. Manulife Travel Insurance and administration fees are non-refundable; Worry Free and Worry Free Plus will be refunded. Commissions will be protected, but future travel vouchers will not be commissionable. 

Bookings can be cancelled using Manage my bookings. Consult our how-to guide for instructions.

Group bookings

For guests booked as a group, please contact the Group Sales Team for any changes or cancellations. Group commissions up to 8% will be protected.

If your guests' flight is cancelled

If your guests’ vacation package is impacted by a flight cancellation, we will reach out to the email address associated with the booking to provide available options, including alternate flights if available, cancel for a full refund, or arrange their own flights and receive a refund for the unused flight and transfer.

Guests already in destination

If your guests are already in destination, an email will be sent to the email address on file with available options.

In-destination representatives with NexusTours will be extending all resort stays for vacation package guests with cancelled flights, including hotel, food and transfer costs.