Hotel quarantine info site now live, with bookings only by phone

Posted on 02/20/2021 | About Canada, Canada

It came late in the day but the federal government’s info site for quarantine hotels went live as promised on Feb. 18.

The site can be found here.

The site notes that hotel stopover bookings will be managed by American Express Global Business Travel and are available by phone only. Travellers are directed to call 1-800-294-8253 to book their mandatory 3-night hotel stopover.

At the federal government’s COVID-19 briefing today, a reporter told Prime Minister Justin Trudeau that “the phone system isn’t working at all.”

In response Trudeau outlined the government’s measures to keep Canadians safe when it comes to travel, and then added “there are always challenges when it comes to the implementation” of new initiatives.

Travelweek called the number and the call was dropped on the first try, however two subsequent calls went through.

When the initial announcement about the new hotel quarantine measure came down on Jan. 29, the cost was pegged at upwards of $2,000 per person, however initial reports suggest the cost could be much lower.

The site currently says costs of the hotel stopovers may vary by location, and that the price will include costs associated with the food, room, security, transportation and infection prevention and control measures.

Travellers are responsible for reserving the hotel quarantine stay prior to their departure to Canada, for a stay of up to three nights at a designated hotel in one of the 4 cities (Toronto, Vancouver, Calgary or Montreal) currently receiving international flights. Proof of booking must be submitted via the ArriveCAN app. With a negative test result, travellers can then take a connecting flight to their end destination.

Here’s a list of participating hotels so far. More hotels will be added in the coming days, according to the site.


Acclaim Hotel

Marriott Calgary Airport


Westin Wall Centre Vancouver Airport


Alt Hotel Pearson Airport

Four Points by Sheraton and Element Toronto Airport

Holiday Inn Toronto International Airport

Sheraton Gateway Hotel in Toronto International Airport


Aloft Montreal Airport

Crowne Plaza Montreal Airport

Holiday Inn Express and Suites Montreal Airport

Montreal Airport Marriott In-Terminal

Non-essential travel

Canadians are strongly advised to cancel or postpone any non-essential travel plans, including vacations, outside Canada for the foreseeable future. Foreign nationals should likewise postpone or cancel travel to Canada.

Book your hotel

Hotel stopover bookings are managed by GB Travel Canada Inc., and are available by phone only.

If your flight to Canada is scheduled within the next 48 hours, call to reserve and pay for your mandatory 3-night hotel stopover:

  • 1-800-294-8253 (toll-free within North America)
  • 1-613-830-2992 (collect outside of North America)

Regular hours of operation: 8 am to 11 pm ET, 7 days a week. Calls received after hours will be limited to emergencies.

You'll be able to choose from the listed hotel locations and be required to provide:

  • traveller name(s)
  • date(s) of birth
  • gender (male, female, or undisclosed)
  • arrival city and date
  • confirmation of flight reservation
  • payment information
  • special requests and accessibility concerns
  • pet information
  • email address

Travellers will receive email confirmation of their accommodation within 4 hours of booking.

Costs of these hotel stopovers may vary by location. The price will include costs associated with the:

  • food
  • room
  • security
  • transportation
  • infection prevention and control measures

Service standard

The phone line is receiving a high volume of calls at the moment. Thank you for your patience.

Please note you should only call the hotel booking number if you're ready to reserve your room.

You can find information about your mandatory stop-over and travel restrictions and requirements online. You're encouraged to review these before you decide to travel.

Reservations Call JustTravelDeals @ 905-799-3000 or