Paradisus Cancun Cancun, Mexico

About Cancún, Mexico

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Paradisus Cancun Cancun, Mexico

This proud recipient of the 5 Diamond award offers the elegance and comfort of the most prestigious hotels of the world. Luxurious, spacious and elegantly decorated rooms overlook a white sandy beach on the Caribbean Sea.

In a building capped by glass pyramids, this premium all-inclusive resort on a Caribbean Sea beach is 2 km from the exhibits at Museo Maya de Cancún and 11 km from the Wet'n Wild water park.



Featuring marble floors and terraces with lagoon or sea views, the chic suites offer free Wi-Fi and flat-screens, as well as minibars and coffeemakers. Upgraded rooms add sofabeds, kitchens and/or butler service. There's also 24/7 room service.



Meals and drinks (included) are served in 9 restaurants, including Brazilian and Japanese options, and 6 bars (1 swim-up). There are 4 lagoon-style pools, plus a golf course, and a spa with a gym and treatment rooms.

The Paradisus Cancun Hotel is a beautiful, deluxe resort beachfront, nestled between the Caribbean Sea and the Nichupté lagoon in the hotel zone and located approximately 15 km from the Cancun airport.

8 restaurants
  • Naos, Show Cooking & Buffet
  • Bana, Asian Fusion
  • Vento, Mediterranean Cuisine
  • Fuego, Latin Savoire
  • La Perla, Sea Food & Buffet
  • Market Grill, Rodizio, Salads and more
  • Mole & Tacos, Perfect Mexican experience
  • Tempo by "Martin Berasategui" Michelin Star Chef, Basque and Mediterranean cuisine($)
  • La Palapa(Royal Service Exclusive), A la carte from the world

6 Bars
  • Toji, The Japanese space
  • Avenue Bar, Where everything happens
  • Pool Bar, Side by Side, by the pool
  • Coco's Bar, Tropical Experience at the beach front
  • Red Lounge, The afterhours space
  • Blue Algave, The Mexican way



4 pools


Other Facilities & Services with Surcharge
  • YHI Spa
  • Shopping area
  • 24-hour tax service
  • Nearby marina
  • Internet Cafe
  • Deli Shop

What's included

Meal plan type: All-inclusive

  • Buffet breakfast, lunch and dinner daily
  • Dinner buffet or a la carte (An extra surcharge may apply for Lobster and Fine cuts)
  • Unlimited a la carte with reservations
  • Snacks

Beverages

  • Unlimited domestic and imported beverages (Some premium beverages may have an extra surcharge)

Land sports

  • Daytime tennis ($20 USD per hour for night time play)
  • Beach volleyball

Entertainment

  • Daily activities
  • Nightly entertainment

Other

  • WiFi throughout the resort
  • Use of beach chairs, pool chairs and towels
  • Access to the YHI Wellness Center Gym
  • 20% discount at the Resort's Car Rental Agency
  • Tax and service charges
  • Area: Caribbean Sea
  • Beachfront
  • Close to a trendy area
  • Close to cultural site
  • Close to the marina
  • 5 buildings of 9 floors
  • Elevator
  • Baby Club
  • Kid's Club
  • 4 pools
  • 10 restaurants
  • 7 bars
  • WiFi: entire complex
  • Spa ($)
  • Fitness center
  • 24-hour drinks/snacks
  • In-room safe
  • Weddings
  • Beach

Added value

For all new bookings guests will receive up to 1,500 USD in Resort Credits to be used on property for goods and services.

Stay 4-6 nights to receive 500 USD Resort Credit. Stay 7 nights or more to receive 1500 USD Resort Credit. Resort Credit can be used towards room upgrades, late check out, beach club Bali Beds, YHI Spa treatments, wine selection, romantic and special dinner events, golf club rentals, spa retail and boutique items.

Inclusions

  • Daily activities
  • Round-trip airport transfers
  • All taxes

Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.

Other fees

  • $1.35 USD (plus tax) per room/per night
  • Paid directly to the hotel
  • Government of Quintana Roo environmental tax

Fees subject to change without notice at the discretion of the hotel, some restrictions may apply.

Malva Food Bazar

  • Buffet
  • International
  • Breakfast
  • Dinner
  • Lunch
  • Dress code

Vento

  • À la carte
  • Mediterranean
  • Tapas
  • Dinner
  • Dress code

Fuego

  • À la carte
  • Seafood
  • Dinner
  • Dress code

Tempo by Chef Martin Berasategui

  • À la carte
  • Gourmet
  • Dinner
  • Dress code
  • Reservations required
  • This venue may be closed or have reduced days of service during low season

Bana

  • À la carte
  • Asian
  • Sushi
  • Dinner
  • Dress code

Mole

  • À la carte
  • Mexican
  • Dinner
  • Dress code

Enso

  • À la carte
  • Asian
  • Dinner
  • Dress code

Blue Agave

  • À la carte
  • Mexican
  • Dinner
  • Lunch
  • Dress code

La Palapa

  • À la carte
  • Gourmet
  • Breakfast
  • Lunch
  • Adults only
  • Dress code
  • Exclusive to Royal Service Guests

Visit the Government of Canada travel website for advice and advisories and information regarding safety and security, entry and exit requirements, health and vaccination, climate and government assistance.

Room details

Included in all the rooms

Terrace • Shower : Rain • Living area • Work Area • Individual air-conditioning • Hairdryer • Iron • Clock radio • Telephone • Extra bed (On Request - $) • Crib (On Request) • Voltage: 110/120 • WiFi

Paradisus Junior Suite Lagoon View

Bed size(s): 1 king-size bed or 2 double beds
Room(s): Terrace, Full bathroom
Air conditioning: Yes
Internet: WiFi

Room facilities

Individually controlled air-conditioning system 32 inch LCD flat screen television, Cable and pay per view ($), In-room safe (laptop size), Direct dial telephone, Radio alarm clock Daily maid service, Daily turn down service, Iron and ironing board, Daily stocked mini bar, 24 hour room service, Coffee maker, Smoke detectors

Occupancy: 1-3 adults, 3 adults & 1 child (12 yrs and under), 2 adults 2 children, 2 adults 1 teen (13-18yrs) and 1 child (12yrs and under) Maximum occupancy of 4)


Paradisus Junior Suite Ocean View

Bed size(s): 1 king-size bed or 2 double beds
Room(s): Terrace, Full bathroom
Air conditioning: Yes
Internet: WiFi

Room facilities

Individually controlled air-conditioning system 32 inch LCD flat screen television, Cable and pay per view ($), In-room safe (laptop size), Direct dial telephone, Radio alarm clock Daily maid service, Daily turn down service, Iron and ironing board, Daily stocked mini bar, 24 hour room service, Coffee maker, Smoke detectors

Occupancy: 1-3 adults, 3 adults & 1 child (12 yrs and under), 2 adults 2 children, 2 adults 1 teen (13-18yrs) and 1 child (12yrs and under) Maximum occupancy of 4)


Luxury Junior Suite Ocean View

Newly renovated rooms

Bed size(s):
1 king-size bed or 2 double beds
Room(s): Terrace with ocean views, Bathroom
Air conditioning: Yes
Internet: WiFi

Room facilities

Individually controlled air-conditioning system, 50 inch LCD flat screen television, In-room safe (laptop size), Direct dial telephone, Radio alarm clock, Daily maid service, Daily turn down service, Iron and ironing board, Daily stocked mini bar, Coffee maker, Smoke detector, Hair dryer

Occupancy: 1-3 adults, 3 adults & 1 child (12 yrs and under), 2 adults 2 children, 2 adults 1 teen (13-18yrs) and 1 child (12yrs and under) Maximum occupancy of 4)


Family Concierge Junior Suite Lagoon View

Bed size(s): 1 king-size bed or 2 double beds
Room(s): Terrace, Full bathroom
Air conditioning: Yes
Internet: WiFi

Room facilities

Individually controlled air-conditioning system 32 inch LCD flat screen television, Cable and pay per view ($), In-room safe (laptop size), Direct dial telephone, Radio alarm clock Daily maid service, Daily turn down service, Iron and ironing board, Daily stocked mini bar, 24 hour room service, Coffee maker, Smoke detectors

Family Concierge Benefits include:Specially appointed Family concierge suites,Private Family Concierge Lounge with private check-in/out,Internet access,All-day snacks buffet with premium drinks available,Paradisus Kids Beach Kit check-in gift,All-day assistance of a Family concierge,Included walkie-talkie or cell phone for all-day communication,Kid´s and Teen´s activities menu,Exclusive family activities and excursions: swimming, classes, painting, massage lessons,Kid´s bathrobes and mini slippers in closet,Kid´s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellant, mini towels),In-room activities menu,Kid´s drinks in the minibar,PlayStation® on request,Kid´s pillows,Nightly turn down with milk and cookies,Bathrobes and slippers for parents,Pillow menu for the parents,Luxury bathroom amenities for parents

Occupancy: 1-3 adults, 3 adults & 1 child (12 yrs and under), 2 adults 2 children, 2 adults 1 teen (13-18yrs) and 1 child (12yrs and under) Maximum occupancy of 4)



Family Concierge Junior Suite Ocean View

Bed size(s): 1 king-size bed or 2 double beds
Room(s): Terrace, Full bathroom, Ocean View
Air conditioning: Yes
Internet: WiFi

Room facilities

Individually controlled air-conditioning system 32 inch LCD flat screen television, Cable and pay per view ($), In-room safe (laptop size), Direct dial telephone, Radio alarm clock Daily maid service, Daily turn down service, Iron and ironing board, Daily stocked mini bar, 24 hour room service, Coffee maker, Smoke detectors

Family Concierge Benefits include:Specially appointed Family concierge suites,Private Family Concierge Lounge with private check-in/out,Internet access,All-day snacks buffet with premium drinks available,Paradisus Kids Beach Kit check-in gift,All-day assistance of a Family concierge,Included walkie-talkie or cell phone for all-day communication,Kid´s and Teen´s activities menu,Exclusive family activities and excursions: swimming, classes, painting, massage lessons,Kid´s bathrobes and mini slippers in closet,Kid´s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellant, mini towels),In-room activities menu,Kid´s drinks in the minibar,PlayStation® on request,Kid´s pillows,Nightly turn down with milk and cookies,Bathrobes and slippers for parents,Pillow menu for the parents,Luxury bathroom amenities for parents, Connecting Rooms available (upon request)

Occupancy: 1-3 adults, 3 adults & 1 child (12 yrs and under), 2 adults 2 children, 2 adults 1 teen (13-18yrs) and 1 child (12yrs and under) Maximum occupancy of 4)


Family Concierge Suite Lagoon View

Bed size(s): 1 king-size bed or 2 double beds
Room(s): 2 private Terraces, Full bathroom, Lagoon View
Air conditioning: Yes
Internet: WiFi

Room facilities

Individually controlled air-conditioning system, Two 32 inch LCD flat screen television, Cable and pay per view ($), In-room safe (laptop size), Direct dial telephone, Radio alarm clock Daily maid service, Daily turn down service, Iron and ironing board, Daily stocked mini bar, 24 hour room service, Coffee maker, Smoke detectors

Family Concierge Benefits include:Specially appointed Family concierge suites,Private Family Concierge Lounge with private check-in/out,Internet access,All-day snacks buffet with premium drinks available,Paradisus Kids Beach Kit check-in gift,All-day assistance of a Family concierge,Included walkie-talkie or cell phone for all-day communication,Kid´s and Teen´s activities menu,Exclusive family activities and excursions: swimming, classes, painting, massage lessons,Kid´s bathrobes and mini slippers in closet,Kid´s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellant, mini towels),In-room activities menu,Kid´s drinks in the minibar,PlayStation® on request,Kid´s pillows,Nightly turn down with milk and cookies,Bathrobes and slippers for parents,Pillow menu for the parents,Luxury bathroom amenities for parents, Connecting Rooms available (upon request)

Occupancy: 1-3 adults, 3 adults & 1 child (12 yrs and under), 2 adults 2 children, 2 adults 1 teen (13-18yrs) and 1 child (12yrs and under) Maximum occupancy of 4)



Family Concierge Suite Ocean View (Formerly - Family Concierge One Bedroom Oceanview Suite)

Bed size(s): 1 king-size bed or 2 double beds
Room(s): 2 private Terraces, Full bathroom, Ocean View
Air conditioning: Yes
Internet: WiFi

Room facilities

Individually controlled air-conditioning system, Two 32 inch LCD flat screen television, Cable and pay per view ($), In-room safe (laptop size), Direct dial telephone, Radio alarm clock Daily maid service, Daily turn down service, Iron and ironing board, Daily stocked mini bar, 24 hour room service, Coffee maker, Smoke detectors

Family Concierge Benefits include:Specially appointed Family concierge suites,Private Family Concierge Lounge with private check-in/out,Internet access,All-day snacks buffet with premium drinks available,Paradisus Kids Beach Kit check-in gift,All-day assistance of a Family concierge,Included walkie-talkie or cell phone for all-day communication,Kid´s and Teen´s activities menu,Exclusive family activities and excursions: swimming, classes, painting, massage lessons,Kid´s bathrobes and mini slippers in closet,Kid´s bathroom amenities (mini kit with mini soaps, mini toothbrush, shower gel, mini mosquito repellant, mini towels),In-room activities menu,Kid´s drinks in the minibar,PlayStation® on request,Kid´s pillows,Nightly turn down with milk and cookies,Bathrobes and slippers for parents,Pillow menu for the parents,Luxury bathroom amenities for parents, Connecting Rooms available (upon request)

Occupancy: 1-3 adults, 3 adults & 1 child (12 yrs and under), 2 adults 2 children, 2 adults 1 teen (13-18yrs) and 1 child (12yrs and under) Maximum occupancy of 4)


Royal Service Paradisus Junior Suite Lagoon View

Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults only

Bed size(s): 1 king-size bed or 2 double beds
Room(s): 2 private Terraces, Full bathroom, Lagoon View
Air conditioning: Yes
Internet: WiFi

Room facilities:

Individually controlled air-conditioning system, Two 32 inch LCD flat screen television, Cable and pay per view ($), In-room safe (laptop size), Direct dial telephone, Radio alarm clock Daily maid service, Daily turn down service, Iron and ironing board, Daily stocked mini bar, 24 hour room service, Coffee maker, Smoke detectors

Royal Service amenities including:Transportation from main lobby to RedLevel lobby,Special welcome cocktail,Fresh scented towels upon arrival,Daily continental breakfast (7am-11am) with premium coffee and tea collections,Afternoon tea time (1pm-5pm),Iternational bar and Chef's selection of hors d'oeuvres (7-9pm),Free internet access,Concierge service (7am-11pm),Suncare station with tanning lotion, sunblock, and aloe gel in the RedLevel pool area,Access to YHI Spa's Water Ritual (valid for one person, once per stay),Pool concierge providing water, juice, towels, fruit and more,Butler service (7am-11pm),,ack & unpack suitcases,Shoe shine,Ironing service (once per stay),Access to Wellness Centre,Late check-out until 4pm (subject to availability)

Royal Service is for Adult's Only, 18 years of age and older. Children are not permiitted

Occupancy: 1-3 adults


Royal Service Paradisus Junior Suite Ocean View

Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults only

Bed size(s): 1 king-size bed or 2 double beds
Room(s): 2 private Terraces, Full bathroom, Ocean View
Air conditioning: Yes
Internet: WiFi

Room facilities:

Individually controlled air-conditioning system, Two 32 inch LCD flat screen television, Cable and pay per view ($), In-room safe (laptop size), Direct dial telephone, Radio alarm clock Daily maid service, Daily turn down service, Iron and ironing board, Daily stocked mini bar, 24 hour room service, Coffee maker, Smoke detectors

Royal Service amenities including:Transportation from main lobby to RedLevel lobby,Special welcome cocktail,Fresh scented towels upon arrival,Daily continental breakfast (7am-11am) with premium coffee and tea collections,Afternoon tea time (1pm-5pm),Iternational bar and Chef's selection of hors d'oeuvres (7-9pm),Free internet access,Concierge service (7am-11pm),Suncare station with tanning lotion, sunblock, and aloe gel in the RedLevel pool area,Access to YHI Spa's Water Ritual (valid for one person, once per stay),Pool concierge providing water, juice, towels, fruit and more,Butler service (7am-11pm),,ack & unpack suitcases,Shoe shine,Ironing service (once per stay),Access to Wellness Centre,Late check-out until 4pm (subject to availability)

Royal Service is for Adult's Only, 18 years of age and older. Children are not permiitted

Occupancy: 1-3 adults B

Royal Service Luxury Junior Suite Ocean View

Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults only

Bed size(s): 1 king-size bed or 2 double beds
Room(s): Terraces, Full bathroom, Ocean View
Air conditioning: Yes
Internet: WiFi

Room facilities:

Individually controlled air-conditioning system, Two 32 inch LCD flat screen television, Cable and pay per view ($), In-room safe (laptop size), Direct dial telephone, Radio alarm clock Daily maid service, Daily turn down service, Iron and ironing board, Daily stocked mini bar, 24 hour room service, Coffee maker, Smoke detectors

Royal Service amenities including:Transportation from main lobby to RedLevel lobby,Special welcome cocktail,Fresh scented towels upon arrival,Daily continental breakfast (7am-11am) with premium coffee and tea collections,Afternoon tea time (1pm-5pm),Iternational bar and Chef's selection of hors d'oeuvres (7-9pm),Free internet access,Concierge service (7am-11pm),Suncare station with tanning lotion, sunblock, and aloe gel in the RedLevel pool area,Access to YHI Spa's Water Ritual (valid for one person, once per stay),Pool concierge providing water, juice, towels, fruit and more,Butler service (7am-11pm),,ack & unpack suitcases,Shoe shine,Ironing service (once per stay),Access to Wellness Centre,Late check-out until 4pm (subject to availability)

Royal Service is for Adult's Only, 18 years of age and older. Children are not permiitted

Occupancy: 1-3 adults

Royal Service One Bedroom Suite Lagoon View

Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults only

Bed size(s): 1 king-size bed
Room(s): Terrace, Full bathroom, Lagoon View, Bedroom with closed door
Air conditioning: Yes
Internet: WiFi

Room facilities:

Individually controlled air-conditioning system, 32 inch LCD flat screen television, Cable and pay per view ($), In-room safe (laptop size), Direct dial telephone, Radio alarm clock Daily maid service, Daily turn down service, Iron and ironing board, Daily stocked mini bar, 24 hour room service, Coffee maker, Smoke detectors

Royal Service amenities including:Transportation from main lobby to RedLevel lobby,Special welcome cocktail,Fresh scented towels upon arrival,Daily continental breakfast (7am-11am) with premium coffee and tea collections,Afternoon tea time (1pm-5pm),Iternational bar and Chef's selection of hors d'oeuvres (7-9pm),Free internet access,Concierge service (7am-11pm),Suncare station with tanning lotion, sunblock, and aloe gel in the RedLevel pool area,Access to YHI Spa's Water Ritual (valid for one person, once per stay),Pool concierge providing water, juice, towels, fruit and more,Butler service (7am-11pm),,ack & unpack suitcases,Shoe shine,Ironing service (once per stay),Access to Wellness Centre,Late check-out until 4pm (subject to availability)

Royal Service is for Adult's Only, 18 years of age and older. Children are not permiitted

Occupancy: 1-3 adults

Royal Service One Bedroom Suite Ocean View

Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults only

Bed size(s): 1 king-size bed or 2 double beds
Room(s): 2 private Terraces, Full bathroom, Ocean View

Air conditioning: Yes
Internet: WiFi

Room facilities:

Individually controlled air-conditioning system, 32 inch LCD flat screen television, Cable and pay per view ($), In-room safe (laptop size), Direct dial telephone, Radio alarm clock Daily maid service, Daily turn down service, Iron and ironing board, Daily stocked mini bar, 24 hour room service, Coffee maker, Smoke detectors

Royal Service amenities including:Transportation from main lobby to RedLevel lobby,Special welcome cocktail,Fresh scented towels upon arrival,Daily continental breakfast (7am-11am) with premium coffee and tea collections,Afternoon tea time (1pm-5pm),Iternational bar and Chef's selection of hors d'oeuvres (7-9pm),Free internet access,Concierge service (7am-11pm),Suncare station with tanning lotion, sunblock, and aloe gel in the RedLevel pool area,Access to YHI Spa's Water Ritual (valid for one person, once per stay),Pool concierge providing water, juice, towels, fruit and more,Butler service (7am-11pm),,ack & unpack suitcases,Shoe shine,Ironing service (once per stay),Access to Wellness Centre,Late check-out until 4pm (subject to availability)

Royal Service is for Adult's Only, 18 years of age and older. Children are not permiitted

Occupancy: 1-3 adults

Royal Service Suite

Paradisus signature Royal Service Suites offer unparalleled all-inclusive luxury in an exclusive and private environment for adults only

Bed size(s): 1 king-size bed
Room(s): Terrace, Full bathroom, Ocean View, Bedroom with closed door
Air conditioning: Yes
Internet: WiFi

Room facilities:

Individually controlled air-conditioning system, 32 inch LCD flat screen television, Cable and pay per view ($), In-room safe (laptop size), Direct dial telephone, Radio alarm clock Daily maid service, Daily turn down service, Iron and ironing board, Daily stocked mini bar, 24 hour room service, Coffee maker, Smoke detectors

Royal Service amenities including:Transportation from main lobby to RedLevel lobby,Special welcome cocktail,Fresh scented towels upon arrival,Daily continental breakfast (7am-11am) with premium coffee and tea collections,Afternoon tea time (1pm-5pm),Iternational bar and Chef's selection of hors d'oeuvres (7-9pm),Free internet access,Concierge service (7am-11pm),Suncare station with tanning lotion, sunblock, and aloe gel in the RedLevel pool area,Access to YHI Spa's Water Ritual (valid for one person, once per stay),Pool concierge providing water, juice, towels, fruit and more,Butler service (7am-11pm),,ack & unpack suitcases,Shoe shine,Ironing service (once per stay),Access to Wellness Centre,Late check-out until 4pm (subject to availability)

Royal Service is for Adult's Only, 18 years of age and older. Children are not permitted

Paradisus Cancun Cancun, Mexico


Paradisus Cancun

Boulevard Kukulcan Km 16.5, Cancun, 77500, Mexique
Cancun, Quintana Roo, Mexico
  • Paradisus Cancun Cancun, Mexico
  • Paradisus Cancun Cancun, Mexico room
  • Paradisus Cancun Cancun, Mexico beach pool
  • Paradisus Cancun Cancun, Mexico pool bar
  • Paradisus Cancun Cancun, Mexico spa
  • Paradisus Cancun Cancun, Mexico lounge
  • Paradisus Cancun Cancun, Mexico beach

Paradisus Cancun Cancun, Mexico pool

Paradisus Cancun Cancun, Mexico

Paradisus Cancun Cancun, Mexico room


Paradisus Cancun Cancun, Mexico beach

Paradisus Cancun Cancun, Mexico pool sunset

Location

  • Cancun
  • Located directly on the beach
  • 15 minutes from the Cancun Airport
  • 20 minutes from downtown Cancun
  • 5 minutes from the best shopping centres of the hotel zone

Ideal for

What to expect

  • Room
  • Quality / Price
  • Front desk / Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food / Restaurants

Paradisus Cancun is absolute paradise!

My daughter & I spent 1 week at Paradisus to celebrate her 21st birthday. It was absolutely spectacular! The room, amenities, food, drinks, service & beach far exceeded my expectations!! Every staff member went above & beyond! The grounds were gorgeous & impeccably groomed. I highly recommend Paradisus Cancun!!

The strong points
Everything - service & food

The weak points
Nothing

Paradisus Cancun

The staff at this hotel really made our stay excellent. We were extremely impressed with Flor (server at the pool), Karina (server at Coco Beach Bar), Roger (server at Enzo's), Jose (Server at Enzo's), Rene (server for Bali Beds at the pool). All the staff were top notch, friendly and hard working! The pool water was a bit on the cold side but the beach was amazing. Restaurants were average but rooms were fantastic. Booked hotel mainly for 9 hole golf course but recommend you play at Iberostar instead, if you are looking to golf.

The strong points
Staff

The weak points
Timeshare meeting took over 2 hours and we had to say no to three different salesmen. Can be avoided by just saying no to the sessions though!

Chick trip 2019

This was an all inclusive vacation that 3 of us girls booked . The hotel was an excellent pick for our 8 day stay. Loved cancun and can't wait for my next vacation

The strong points
The best part of our stay was the location of our room. .we were close to everything and there was a huge variety of places to eat...all which were superb

The weak points
Normally I believe you would only have 1 woman in the room and we had 3 so I don't think the communication for room service was adequate

Royal Service in Paradisus

We were group of four. We had great time with top class services in Paradisus hotel and want to go back in next year!

The strong points
Royal service greatly offer lots of benefits and I loved it! Staffs were extremely friendly.

The weak points
Outdoor hot tub wasn't warm at all. Really need to fix it. if it possible YHI SPA pool could be migrated to hot tub too! International food offer various food but there was no Korean food like kimchi which has world class popularity

Real Paradise

We go to Paradisus Cancun for Christmas vacation with ours two boys, 12 and 14. This resort is a real paradise with breathtaking garden inside main pyramid and Japanese restaurant inside this garden. Concierge family service is a pamper service all you need is WhatsApp and every request is a minute away, fast and professional service and crew very friendly and helpful, thank you Josue and Alexander. Our room, ocean view, sparkling clean, twice a day room service with mini bar restock and well equipped, surprised us ones with champagne and strawberries on chocolate and ones wine with cheese and catering, and not to forget a gift which was aged Tequila in fashion made carafe by Paradisus . Many restaurants to choose from and main buffet offering huge number of food variety always everyone can find their favorite menu. Everything always freshly cooked in professional way and tasty. Waiters fast and very friendly. Many sunshades by the pool and on the beach and only sunshade beds are for rent only which is confusing because belong to Coco Club and are extra cost. Bars are widely spread along pool so no matter where, you are close. Sack bar by the pool always has food ready to eat and hot. Variety of boutiques at the property makes shopping easy. Christmas decorations beautiful with big Christmas Tree right in the middle of the garden, lights are everywhere even lighten garlands hanging from the roof down makes awesome effect at night. On Christmas Day Santa arrives at noon with many gifts for kids so every child got something, follow up a snowing effects right in the garden makes a taste of winter for Christmas atmosphere. Overall this was very good choice for a family vacation at the 5 star resort which stands up at any occasion very well managed.

The strong points
Clean and very well managed, fast service, friendly crew, beautiful beach, safe and quiet, very tasty food.

The weak points
Confusing Coco Club at extra cost



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