Air Transat announces a gradual suspension of its flights

Air Transat announces a gradual suspension of its flights

Montreal, March 18, 2020 — Transat A.T. Inc. announces today the gradual suspension of Air Transat flights until April 30, 2020.

This decision follows the Government of Canada’s announcement that the country is closing its borders to foreign nationals, as well as similar decisions by several other countries where Transat operates.

Sales for departures until April 30, 2020 are suspended immediately to and from destinations in Europe and the United States. Flights will continue for a few more days in order to repatriate Transat customers to their home country. To allow as many repatriations as possible, sales will, however, remain temporarily open in both directions for the following routes: Montreal-Paris, Montreal-Lisbon, Toronto-London and Toronto-Lisbon. A date for a full halt to operations will be announced soon.

Sales for departures until April 30, 2020 are also suspended immediately to and from the Caribbean and Mexico. Flights will continue for a few more days in order to repatriate Transat customers to Canada.

For domestic flights for departures until April 30, 2020, travel agents are encouraged to check our website to ensure that their customers’ flights are operating.

All customers who are unable to travel because their flight is cancelled will receive a credit for future travel, to be used within 24 months of their original travel date.

To our travel agent partners, while these measures may seem drastic, we believe this is the best decision and that these actions are necessary in this current exceptional situation. Please note that no action is required from travel consultants at this time regarding cancelled flights, Transat will be in contact with you to communicate changes and details about each client file. For passengers in destination, we will take care of repatriating your clients as soon as possible. You may inform your clients that information about their flight to return home will be communicated to them by our Destination Representative team as soon as possible. For destinations where representative service is not available, please inform you clients to contact the telephone number on their e-docs. The most up to date information can also be found on our website.

Finally, as we will still have a few flights operating in the next days, and you may still have passengers booked to travel, Transat strongly recommends its Canadian travellers to cancel their reservation and not travel to destination. We ask your help in sharing this recommendation to your customers. If they cancel their travel plans, we will provide them with a credit. If they decide to travel despite being advised otherwise, we cannot ensure their repatriation back home.

We greatly appreciate our partners dedication and hard work during this challenging situation.

“This is an unprecedented situation that is forcing us to briefly suspend all of our flights to contribute to the effort to fight the pandemic, protect our customers and employees and safeguard the company,” said Transat President and Chief Executive Officer Jean-Marc Eustache. “We are doing everything we can so that this has as little impact as possible on our employees and customers, whom we are making sure to bring back home.”

Travel Agent Q&A - March 18, 2020

SOUTH 1. My clients have a flight from Canada to the South scheduled before March 21, 2020, is their reservation still valid?

Due to the decrees issued by the Canadian government and various border closures, we strongly discourage them from travelling. To find out which destinations are affected, visit https://travel.gc.ca/ .

Should your clients cancel, a credit valid for 24 months from the initial travel dates will be applied to their file. Please cancel the file in Sirev or Revnet and the credit will automatically be applied to the file. There is no need to call us.

2. My clients have a flight from the South to Canada before March 21, 2020, is their reservation still valid?

We continue to operate exclusively to repatriate our customers to their country of origin. If you have not received a cancellation notice, the flight will operate as scheduled. For clients travelling on a package, please refer them to their destination representative who will tell them how to proceed. For air-only clients, an in-destination contact phone number is available on their travel documents.

Our website is regularly updated with all information regarding our flight operations and procedures for cancelled flights, including rerouting options for affected customers: https://www.airtransat.com/en-CA/travel-informatio... . 3. I have clients departing to the South beyond March 21, 2020, is their reservation still valid?

If their departure is scheduled between March 21 and April 30, 2020, you will receive a cancellation notice, a credit valid for 24 months from the original travel dates will be applied to the file. There is no need to call us.

4. My clients did not show up for their flights in the last few days, what is happening with their reservation?

If you or your client had not cancelled their reservation prior to departure per the flexibility policy, they will not be entitled to the credit. 5. I cancelled several bookings over the past few days and clients were offered a credit valid until December 31, 2020. Can the credit be extended?

We are extending the credit on file up to 24 months. There is no need to contact us to confirm this.

6. I have clients departing May 1, 2020 and onward, are their reservations still valid?

Our intention is to resume our activities on May 1, 2020. However, the situation is out of our control

and is changing rapidly. Our website is updated regularly, including all information regarding our flight

operations and procedures for cancelled flights, including re-routing options for affected customers: https://www.airtransat.com/en-CA/travel-informatio... .

Travel Agent Q&A - March 18, 2020

SOUTH 7. I have clients departing before April 30 and returning after May 1, 2020 what happens to their reservation?

The entire reservation will be cancelled. The total amount of the reservation will be credited and will be valid for 24 months. It is not necessary to contact us to confirm it.

8. I have clients currently in the South on an all-inclusive package, what do I have to do?

Please refer your clients to their destination representative who will tell them how to proceed.

9. My clients’ all-inclusive package has been cancelled, are they entitled to a credit or does it only apply to flights?

The total amount of their reservation will be credited and will be valid for 24 months. It is not necessary to contact us to confirm it.

10. I have clients who have a land only booking with Transat. What happens to their file?

The total amount of the reservation will be credited and will be valid for 24 months. It is not necessary to contact us to confirm it.

EUROPE & UNITED STATES 1. Can I make a new reservation for clients for a departure up to April 30, 2020?

We are continuing our activities exclusively to repatriate our clients to their country of origin.

It is not possible to make a new reservation for a departure up to April 30, 2020 for most of our destinations.

A date for the cessation of operations will be announced shortly.

2. My clients are in Europe and wish to return to Canada as soon as possible. Your lines are still busy, how can I book my clients on a repatriation flight?

If your clients already hold a ticket with Air Transat, our website is updated regularly with all information

regarding our flight operations and procedures for cancelled flights, including rerouting options for affected

customers: https://www.airtransat.com/en-CA/travel-informatio... .

Changes to return flights are permitted subject to availability. Change fees and additional fare cost are being waived. Please instruct your clients to refer to the in-destination assistance phone number on their travel

documents. Ultimately, it is also possible to present themselves at the airport and inquire about availability.

Travel Agent Q&A - March 18, 2020

EUROPE & UNITED STATES 3. My clients are currently in a destination that you have discontinued, are you arranging for their return home?

We continue to operate exclusively to repatriate our customers to their home countries. We invite you to consult our page dedicated to the coronavirus for the repatriation flight schedule and all the information on our activities: https://www.airtransat.com/en-CA/travel-informatio... .

For clients travelling on a package in Costa Del Sol or Algarve, please refer them to their destination representative who will tell them how to proceed. For all other clients, an in-destination contact phone number is available on their travel documents.

4. I have clients departing May 1, 2020 and onward, is their reservation still valid?

Our intention is to resume our activities on May 1, 2020. However, the situation is out of our control and is evolving rapidly. Our website is updated regularly with all information regarding our flight operations and procedures for cancelled flights, including rerouting options for affected customers: https://www.airtransat.com/en-CA/travel-informatio... . 5. I have clients who have a land only booking with Transat. What happens to their file?

The total amount of the reservation will be credited and will be valid for 24 months. It is not necessary to contact us to confirm it.

Terms, conditions and restrictions apply; pricing, availability, and other details subject to change and/ or apply to US or Canadian residents. Please confirm details and booking information with your travel advisor.

You will visit the following 24 places:

Paris

Paris

Paris is the capital and largest city in France, situated on the river Seine in northern France, at the heart of the Île-de-France region. The city of Paris, within its administrative limits largely unchanged since 1860, has an estimated population of 2,193,031, but the Paris metropolitan area has a population of 11,836,970, and is one of the most populated metropolitan areas in Europe. In 2009 and 2010, the city has been ranked among the three most important and influential cities in the world, among the first three "European cities of the future" according to a research published by Financial Times and among the top ten cities in the world in which to live according to the British review Monocle.  The city is the home of the most visited art museum in the world; ''the Louvre'' as well as the ''Musée d'Orsay'' noted for its collection of French Impressionist art, and the ''Musée National d'Art Moderne'' a museum of modern and contemporary art. The notable architectural landmarks of Paris include Notre Dame Cathedral (12th century); the Sainte-Chapelle (13th century); the Eiffel Tower (1889); and the Basilica of Sacré-Cœur on Montmartre (1914). In 2014 Paris received 22.4 million visitors, making it one of the world's top tourist destinations. It is also known for its fashion, particularly the twice-yearly Paris Fashion Week, and for its haute cuisine, and three-star restaurants. Most of France's major universities and grandes écoles are located in Paris, as are France's major newspapers, including Le Monde, Le Figaro, and Libération.

San Juan

San Juan

San Juan, officially Municipio de la Ciudad Capital San Juan Bautista (Municipality of the Capital City, Saint John the Baptist), is the capital and most populous municipality in Puerto Rico, an unincorporated territory of the United States. As of the 2000 census, it has a population of 658,304 making it the 42nd-largest city under the jurisdiction of the United States. San Juan was founded by Spanish colonists in 1521, who called it Ciudad de Puerto Rico ("Rich Port City"). Puerto Rico's capital is the second oldest European-established city in the Americas, after Santo Domingo, in the Dominican Republic. Several historical buildings are located in San Juan; among the most notable are the city's former defensive forts, Fort San Felipe del Morro and Fort San Cristóbal, and La Fortaleza, the oldest executive mansion in continuous use in the Americas. 

Vancouver

Vancouver

Montego Bay

Montego Bay

Montego Bay is the capital of St. James Parish and the second largest city in Jamaica by area and the third by population (after Kingston and Spanish Town). It is a tourist destination with duty free shopping, cruise line terminal and the beaches. The city is backed by picturesque low mountains. Popular beaches include Doctor’s Cave Beach and Walter Fletcher Beach, home to an amusement park. Today, Montego Bay is known for its large regional hospital (Cornwall Regional Hospital), port facilities, second homes for numerous upper class Jamaicans from Kingston as well as North Americans and Europeans, fine restaurants, and shopping opportunities. The coastland near Montego Bay is occupied by numerous tourist resorts, most newly built, some occupying the grounds of old sugarcane plantations with some of the original buildings and mill-works still standing. The most famous is the White Witch's Rose Hall which now features a world-class golf course.

Barbados

Barbados

Barbados is an island country in the Lesser Antilles. It is 21 miles in length and as much as 14 miles in width, amounting to 166 square miles. It is situated in the western area of the North Atlantic and 62 miles east of the Windward Islands and the Caribbean Sea therein, it is about 104 miles east of the islands of Saint Vincent and the Grenadines, and 250 miles north-east of Trinidad and Tobago. Barbadian traditions range from afternoon tea and cricket (the national sport) to pursuits such as scuba diving at Dottins Reef and golfing on designer oceanside courses.

Calgary

Calgary

Calgary is a city in the Canadian province of Alberta. It is situated at the confluence of the Bow River and the Elbow River in the south of the province, in an area of foothills and prairie, about 80 km (50 mi) east of the front ranges of the Canadian Rockies. In the 2011 census, the City of Calgary had a population of 1,096,833 and a metropolitan population of 1,214,839, making it the largest city in Alberta, and the third-largest municipality and fifth-largest census metropolitan area (CMA) in Canada. The economy of Calgary includes activity in the energy, financial services, film and television, transportation and logistics, technology, manufacturing, aerospace, health and wellness, retail, and tourism sectors. The Calgary CMA is home to the second-highest number of corporate head offices in Canada among the country's 800 largest corporations.

Punta Cana

Punta Cana

Punta Cana is part of the newly created Punta Cana-Bávaro-Veron-Macao municipal district in La Altagracia, the easternmost province of the Dominican Republic. The area is best known for its beaches and balnearios, which face both the Caribbean and Atlantic, and it has been a popular tourist destination since the 1970s. The Punta Cana area has an estimated population of 100,000 with a growth rate of 6%. To the north, it borders the village and beach of Cabeza de Toro, and then the Bávaro and El Cortecito beaches. The nearest city, the 500-year-old capital of the Province Higüey, is 45 kilometres (28 mi) away, and it takes about an hour to drive there. Europeans, particularly Spanish hotel chains, own all but two of the 50+ megaresorts of the Punta Cana tourism destination. 

Dublin South

Dublin South

Dublin is the largest and capital city of Ireland. The English name is derived from the Irish name Dubh Linn, meaning "black pool". It is a primate city with an urban population of over 1 million, containing almost 25% of the country's population. Dublin is situated near the midpoint of Ireland's east coast, at the mouth of the River Liffey, and at the centre of the Dublin Region. The city is listed by the Globalization and World Cities Research Network (GaWC) as a global city, with a ranking of "Alpha-", placing it among the top thirty cities in the world. It is a historical and contemporary centre for education, the arts, administration, economy and industry.

Montreal

Montreal

Montreal is the largest city in the province of Quebec and the second-largest city in Canada. Originally called Ville-Marie, or City of Mary, the city takes its present name from Mont Royal, the triple-peaked hill located in the heart of the city, whose name was also initially given to the island on which the city is located, or Mont Real as it was spelled in Middle French, Mont Royal in present french.

Puerto Vallarta

Puerto Vallarta

Puerto Vallarta is a Mexican beach resort city situated on the Pacific Ocean's Bahía de Banderas. The 2010 census reported Puerto Vallarta's population as 255,725 making it the fifth largest city in the state of Jalisco, and the second largest urban agglomeration in the state after the Guadalajara Metropolitan Area. The City of Puerto Vallarta is the government seat of the Municipality of Puerto Vallarta which comprises the city as well as population centers outside of the city extending from Boca de Tomatlán to the Nayarit border (the Ameca River). Around the Bay, marvellous beaches, lush jungles and sparkling waterfalls offer many opportunities for the adventurous while five star resorts, world-class shopping and gourmet restaurants satisfy even the most sophisticated traveller. Stretching from the south end of Old Town to central downtown, a newly extended and refurbished boardwalk along the ocean, called the Malecon, passes by any number of shops, restaurants, and hotels, and often plays host to mimes, break-dancers, clowns and artists.

Varadero

Varadero

Varadero is a resort town in the province of Matanzas, Cuba, and one of the largest resort areas in the Caribbean. The place was first used as a dry dock and the salt mines of the peninsula (closed in 1961) supplied most of the Spanish Latin America Fleet since 1587. However, the foundation date of Varadero as city was only on December 5, 1887, when ten families from the city of Cárdenas obtained a permission to build their vacation homes between today's 42nd and 48th Street. Varadero is foremost a tourist resort town, boasting more than 20 km of white sandy beaches. The first tourists visited Varadero as early as the 1870s, and for years it was considered an elite resort. In 1910 the annual rowing regatta was started; five years later the first hotel, named Varadero and later Club Nautico, was built. Tourism grew in the early 1930s as Irénée du Pont, an American millionaire, built his estate on the peninsula. Many famous and infamous people stayed in Varadero, for example Al Capone.

Holguín

Holguín

Holguín is a municipality and city, the capital of the Cuban Province of Holguín. It also includes a tourist area, offering beach resorts in the outskirts of the region. After Havana, Santiago de Cuba, and Camaguey, it is the fourth largest city in Cuba.

Glasgow

Glasgow

Glasgow is the largest city in Scotland and third most populous in the United Kingdom. The city is situated on the River Clyde in the country's west central lowlands. A person from Glasgow is known as a Glaswegian. Glasgow grew from the medieval Bishopric of Glasgow and the later establishment of the University of Glasgow in the 15th century, which subsequently became a major centre of the Scottish Enlightenment in the 18th century. From the 18th century the city also grew as one of Britain's main hubs of transatlantic trade with British North America and the British West Indies.

Barcelona

Barcelona

Barcelona – Spain's enchanting capital, second largest and most populous city. It is a huge city that vibrates with life, and there’s certainly not another city in the country to touch it for its sheer style, looks or energy. It is one of the world's leading tourist, economic, trade fair and cultural centers, and its influence in commerce, education, entertainment, media, fashion, science, and the arts all contribute to its status as one of the world's major global cities. Barcelona is home to masterpieces of many great architects – the most famous of which is Antoni Gaudí. 

Orlando

Orlando

Orlando is a major city in the central region of the U.S. state of Florida. It is the county seat of Orange County, and the center of the Greater Orlando metropolitan region. The Orlando metropolitan area has a population of 2,082,628 and it is the 27th largest metropolitan area in the United States, the 5th largest metropolitan area in the Southeastern United States, and the 3rd largest metro area in Florida. The city-proper population is 235,860 making Orlando the 80th largest city in the "United States". It is Florida's fifth largest city by population. Orlando was incorporated on July 31, 1875, and became a city in 1885.  

Edmonton

Edmonton

Edmonton is the capital of Alberta, Canada. Edmonton's historic growth has been facilitated through the absorption of five adjacent urban municipalities (Strathcona, North Edmonton, West Edmonton, Beverly and Jasper Place) and a series of annexations ending in 1982. The city serves as the northern anchor of the Calgary–Edmonton Corridor. Known as the "Gateway to the North", the city is a staging point for large-scale oil sands projects occurring in northern Alberta and large-scale diamond mining operations in the Northwest Territories. Edmonton is a cultural, governmental and educational centre. It hosts a year-round slate of festivals, reflected in the nickname "Canada's Festival City". It is home to North America's largest mall, West Edmonton Mall (the world's largest mall from 1981 until 2004), and Fort Edmonton Park, Canada's largest living history museum.

Piraeus

Piraeus

Piraeus is a city in the periphery of Attica,  Greece and within the Athens urban area, located 12 km southwest of its center and upon the Saronic Gulf. According to the 2001 census, Piraeus has a population of 175,697 people within its administrative limits, making it the third largest municipality in Greece and the second within the Greek capital following the municipality of Athens. The Piraeus urban area extends beyond the administrative city limits to the suburban municipalities, with a total population of 466,065. 

Puerto Plata

Puerto Plata

San Felipe de Puerto Plata, Puerto de Plata, often referred to as simply Puerto Plata, is the ninth-largest city in the Dominican Republic, and capital of the province of Puerto Plata. The city serves as one of the most important trading ports in the country. Puerto Plata is famous for resorts such as Playa Dorada and Costa Dorada, located east of San Felipe de Puerto Plata. There are a total of 100,000 hotel beds in the city. The only aerial tramway in the Caribbean is located in Puerto Plata, in which visitors can ride up to the Pico Isabel de Torres, a 793 meter high mountain within the city. The amber museum, is also a well-known attraction in this city. La Isabela, a settlement built by Christopher Columbus, is located near Puerto Plata.

North Lauderdale

North Lauderdale

Netherlands

Netherlands

Cayo Largo

Cayo Largo

Princess Juliana International Airport

Princess Juliana International Airport

Lisbon

Lisbon

Cancún

Cancún

Contact our travel experts for more details