Air Canada Re-protection options for passengers travelling to/from China

Posted on 02/01/2020

Re-protection options for passengers travelling to/from China

Following the Government of Canada's advisory to avoid non-essential travel to mainland China, we have temporarily suspended all direct flights to Beijing and Shanghai effective January 30, 2020 until February 29, 2020.

We will continue to monitor the situation as it develops and will adjust our schedule as needed. In the meantime, please re-protect your customers per the relevant policy ensuring the correct ticket endorsement/OSI is provided:

Within 48 hours

• For cancelled flights within 48 hours, apply the Irregular Operations (IROP) policy.

Outside of 48 hours

• For flights outside of 48 hours, regardless if a segment status cancellation (UN/HX) is received or not, the Goodwill Policy for re-protection on AC Pacific segments may be applied
  • Use ticket endorsement: CHINAJAN20
  • Use refund waiver code: ACPEKPVGCV+flight number
• Alternatively, the Schedule Change policy may be applied if a segment status cancellation (UN/HX) is received up Feb. 8, 2020 (from Canada)/Feb. 9, 2020 (from China) – refunds are permitted, as well as OAL per the instructions below.
• Customers on cancelled flights up to February 8-9, 2020, have the option to apply whichever policy is best suited to their needs.

Star Alliance ticketing agreement:

An agreement with Star Alliance Global Protection has been implemented for Air China (CA), All Nippon Airways (NH), Eva Air (BR) and Asiana Airlines (OZ).

Please prioritize these carriers, with Air China being your first carrier to select for re-protection, ensuring the correct ticketing procedures are followed:

• New tickets should be issued with the original fare basis code and “ACCNSC” in the endorsement box
• Select the lowest available booking code within the applicable cabin.
• Add the following OSI element: OSI CA (or NH, BR or OZ) INVOL REROUTE DUE TO SKEDCHG/AC
• Tickets to be identified by the e-ticket record: “I” (for Involuntary)

Non-Star Alliance ticketing agreement:

Cathay Pacific / Cathay Dragon

Customers may be re-booked on Cathay Pacific (CX) and Cathay Dragon (KA) for travel from China to Hong Kong and Hong Kong to Canada, if necessary. Please ensure the correct ticketing procedures are followed:

• New tickets should be issued with the original fare basis code and “ACCNSC” in the endorsement box
• Re-protection to be on the following RBDs only:
  • Booking classes to be used for Economy cabin (lowest to highest): O-Q-N-S-V-L-M-K-H-B-Y
  • Booking classes to be used for Premium Economy cabin (lowest to highest): E-R-W
  • Booking classes to be used for Business Class cabin (lowest to highest): I-D-C-J
• Add the following OSI element: OSI CX/KA INVOL REROUTE DUE TO SKEDCHG/AC
• Tickets to be identified by the e-ticket record: “I” (for Involuntary)

Hong Kong Airlines

Customers may be re-booked on Hong Kong Airlines (HX) for travel from China to Hong Kong, if necessary. Please ensure the correct ticketing procedures are followed:

• New tickets should be issued with the original fare basis code and “ACCNSC” in the endorsement box
• Re-protection to be on the following RBDs only:
  • Booking classes to be used for Economy cabin (lowest to highest): X-S-N-M
  • Booking classes to be used for Business Class cabin: Z
• Add the following OSI element: OSI HX INVOL REROUTE DUE TO SKEDCHG/AC
• Tickets to be identified by the e-ticket record: “I” (for Involuntary)

Please refer to the Schedule Change policy for additional information.