Traveller Care - Introducing Transat's health and safety program

New Air Transat with the health and safety measures. Traveller Care - Introducing Transat's health and safety program.

Traveller Care - Introducing Transat's health and safety program

We know that the pandemic has raised concerns about travelling. That’s why we created Transat’s Traveller Care, a program featuring enhanced health and safety measures at check-in, during boarding, on board and at destination—as recommended by regulatory authorities such as the International Civil Aviation Organization—so that you can travel with peace of mind.

You deserve a vacation, especially now, to escape from it all or to reconnect with friends and family living abroad. Here’s what you can expect from us to get you there safely:

Before your flight


1 Make sure your health allows you to travel. Watch for common symptoms of COVID-19, and take your temperature.

2 Stay informed. The situation is changing quickly, as are the measures. Check the websites of your country of destination and airports to see if there are any additional health measures you would need to take.

3 You will be required to wear a face covering in the plane and on the transfer bus to the hotel (if you have an all-inclusive package), so make sure to bring at least one with you on your trip. You may also be required to wear one at the airport.

4 We recommend you check in online, available 24 hours before your flight. You will also be asked a few health-related questions.

5 To avoid payments at the airport, we recommend you make your payments online, up to 72 hours before departure, for any extra bags, sports equipment or extra inflight services. 6 Download the Air Transat app* to stay informed.

At check-in – Airport

1 All our check-in counters and self-service kiosks will be regularly and thoroughly cleaned and disinfected.

2 Hand sanitizer dispensers will be placed around our check-in counters and self-service kiosks.

3 All our employees will wear face coverings or will be behind Plexiglas partitions.

4 You will be required to wear a face covering.

5 You will be encouraged to use our self-service check-in kiosks.

6 You will be encouraged to use our self-service baggage drop-off stations where available.

7 You will be asked a few health-related questions.

8 Your temperature will be taken at the airport as part of screening procedures prior to departure.

During boarding – Airport

1 All our gate counters will be regularly and thoroughly cleaned and disinfected.

2 All our employees will wear face coverings or will be behind Plexiglas partitions.

3 You will be required to wear a face covering.

4 You will be asked to keep two metres (six feet) distance from other passengers while boarding.

5 Priority boarding will only be offered to passengers with reduced mobility.

6 Passengers sitting at the back of the aircraft will be asked to board first, followed by those at the front.

On board

On board all our aircraft, our reliable HEPA (High Efficiency Particulate Air) filters eliminate 99.995% of small particles, such as bacteria and viruses, refreshing cabin air every three minutes. In addition…

1 Before each and every flight, the aircraft will be thoroughly cleaned with hospital-grade disinfectant, including seats, headrest covers, seat belt buckles, seat controls, seat-back pockets, armrests, light switches, air circulation controls, tray tables, individual entertainment screens, and overhead bins and handles. The entire aircraft will also be cleaned every 24 hours with electrostatic disinfectant.

2 Our pilots and flight attendants will wear face coverings in the cabin throughout the flight.

3 You will be required to wear a face covering throughout the flight.

4 You will receive a complimentary Traveller Care kit, which will include a face covering, gloves, hand sanitizer and disinfecting wipes.

5 Lavatories will be sanitized regularly throughout the flight. Only one passenger at a time will be allowed to wait outside.

In Economy Class: 6

On flights to/from Europe, a prepackaged meal (sandwich, salad and dessert) and a snack will be served.

7 On flights to/from the South, the United States and within Canada (longer than three hours), you can purchase sandwiches/snacks from the Bistro menu.

8 Bottled water will be offered on all flights; beer and bottled wine will be sold at affordable prices on flights longer than three hours.

In Club Class:

9 A premium prepackaged meal will be served. Beer and wine will also be served on request.

Upon arrival at destination

1 Passengers sitting closest to the exit door(s) will deplane first, followed by the others, to avoid crossing each other.

2 You will be asked to keep two metres (six feet) distance from the other passengers while deplaning.

3 If you have an all-inclusive package, a Transat representative will be available to assist you at a dedicated area right before exiting the airport.

Transfers to/from the hotel, if you have an all-inclusive package:

4 Information on the location of your transfer bus can be found in your e-document and via the Air Transat app.

5 The transfer bus will be thoroughly cleaned and disinfected after each transfer.

6 All drivers and Transat representatives will wear face coverings and gloves on the bus.

7 You will be required to wear a face covering on the bus.

8 You will be asked to place your bags in the luggage compartment of the bus yourself, if possible.

9 Each bus will carry a reduced number of passengers to allow additional space for distancing.

10 Passengers whose hotels are furthest will sit at the back and will therefore board the bus first. Transat representatives will provide boarding instructions.

At the hotel, if you have an all-inclusive package:

11 You will be able to meet with Transat representatives by appointment only via the Air Transat app or by calling them.

12 You will be able to find information on the destination and available excursions via the Air Transat app.

On excursions:

13 All excursions will be curated.

14 We recommend you book your excursions online before your trip, or via the Air Transat app once you’re at destination. You may also call your Transat representative to purchase an excursion.

15 The bus to your excursion will be thoroughly cleaned and disinfected after each transfer.

16 Each bus will carry a reduced number of passengers to allow additional space for distancing.

17 All drivers and guides will wear face coverings and gloves.

18 You will be required to wear a face covering on the bus.

Before your return flight

1 Make sure your health allows you to travel. Watch for common symptoms of COVID-19, and take your temperature.

2 Stay informed. The situation is changing quickly, as are the measures. Check the websites of your country of destination and airports to see if there are any additional health measures you would need to take.

3 You will be required to wear a face covering on the transfer bus to the airport (if you have an all-inclusive package) and in the plane, so make sure to bring at least one with you on your trip. You may also be required to wear one at the airport.

4 We recommend you check in online, where available. You will be asked a few health-related questions.

5 To avoid payments at the airport, we recommend you make your payments online, up to 72 hours before departure, for any extra bags, sports equipment or extra inflight services.

6 Download the ArriveCAN app to reduce wait times upon your return to Canada and to reduce points of contact.

Traveller Care - Introducing Transat's health and safety program


Terms, conditions and restrictions apply; pricing, availability, and other details subject to change and/ or apply to US or Canadian residents. Please confirm details and booking information with your travel advisor.

You will visit the following 18 places:

Guadeloupe

Guadeloupe

Guadeloupe (sometimes known as the ''Butterfly Island''), a French overseas territory, is an island group in the southern Caribbean Sea. It is an archipelago of nine inhabited islands, including Basse-Terre, Grande-Terre, Marie-Galante, La Desirade, Iles des Saintes, Saint-Barthélemy, Iles de la Petite Terre, and Saint-Martin (French part of the island of Saint Martin). Guadeloupe is best known for its rich culture, volcano, beautiful scenery and wonderful beaches.

La Romana

La Romana

La Romana is the seventh-largest city in the Dominican Republic. The city is a hub for a growing tourist industry with several nearby local resort spots, such as the beachfront Bayahibe, Dominicus, Casa de Campo, and the growing number of golf resorts that surround the area.

Montego Bay

Montego Bay

Montego Bay is the capital of St. James Parish and the second largest city in Jamaica by area and the third by population (after Kingston and Spanish Town). It is a tourist destination with duty free shopping, cruise line terminal and the beaches. The city is backed by picturesque low mountains. Popular beaches include Doctor’s Cave Beach and Walter Fletcher Beach, home to an amusement park. Today, Montego Bay is known for its large regional hospital (Cornwall Regional Hospital), port facilities, second homes for numerous upper class Jamaicans from Kingston as well as North Americans and Europeans, fine restaurants, and shopping opportunities. The coastland near Montego Bay is occupied by numerous tourist resorts, most newly built, some occupying the grounds of old sugarcane plantations with some of the original buildings and mill-works still standing. The most famous is the White Witch's Rose Hall which now features a world-class golf course.

Punta Cana

Punta Cana

Punta Cana is part of the newly created Punta Cana-Bávaro-Veron-Macao municipal district in La Altagracia, the easternmost province of the Dominican Republic. The area is best known for its beaches and balnearios, which face both the Caribbean and Atlantic, and it has been a popular tourist destination since the 1970s. The Punta Cana area has an estimated population of 100,000 with a growth rate of 6%. To the north, it borders the village and beach of Cabeza de Toro, and then the Bávaro and El Cortecito beaches. The nearest city, the 500-year-old capital of the Province Higüey, is 45 kilometres (28 mi) away, and it takes about an hour to drive there. Europeans, particularly Spanish hotel chains, own all but two of the 50+ megaresorts of the Punta Cana tourism destination. 

San Miguel de Cozumel

San Miguel de Cozumel

Cozumel is an island in the Caribbean Sea off the eastern coast of Mexico's Yucatán Peninsula, opposite Playa del Carmen, and close to the Yucatán Channel. The island is covered with mangrove forest which has many endemic animal species. Cozumel is a flat island based on limestone, resulting in a karst topography. There are a number of visitors to the island's balnearios, scuba diving, and snorkeling. The main town on the island is San Miguel de Cozumel. The islands belongs to Cozumel Municipality of the state of Quintana Roo, Mexico.

Varadero

Varadero

Varadero is a resort town in the province of Matanzas, Cuba, and one of the largest resort areas in the Caribbean. The place was first used as a dry dock and the salt mines of the peninsula (closed in 1961) supplied most of the Spanish Latin America Fleet since 1587. However, the foundation date of Varadero as city was only on December 5, 1887, when ten families from the city of Cárdenas obtained a permission to build their vacation homes between today's 42nd and 48th Street. Varadero is foremost a tourist resort town, boasting more than 20 km of white sandy beaches. The first tourists visited Varadero as early as the 1870s, and for years it was considered an elite resort. In 1910 the annual rowing regatta was started; five years later the first hotel, named Varadero and later Club Nautico, was built. Tourism grew in the early 1930s as Irénée du Pont, an American millionaire, built his estate on the peninsula. Many famous and infamous people stayed in Varadero, for example Al Capone.

Holguín

Holguín

Holguín is a municipality and city, the capital of the Cuban Province of Holguín. It also includes a tourist area, offering beach resorts in the outskirts of the region. After Havana, Santiago de Cuba, and Camaguey, it is the fourth largest city in Cuba.

El Salvador

El Salvador

El Salvador is the smallest and the most densely populated country in Central America. Known as the ''Land of Volcanoes'', this mountainous country is bordered by the Pacific Ocean. The capital, San Salvador, with a dramatic backdrop of volcanoes, has vibrant nightlife and arts scenes.

Santo Domingo

Santo Domingo

Santo Domingo, known officially as Santo Domingo de Guzmán, is the capital and largest city in the Dominican Republic. Its metropolitan population was 2,084,852 in 2003, and estimated at 2,253,437 in 2006. The city is located on the Caribbean Sea, at the mouth of the Ozama River. Founded by Bartholomew Columbus in 1496, it is the oldest continuously inhabited European settlement in the Americas, and was the first seat of Spanish colonial rule in the New World. It lies within the boundaries of the Distrito Nacional (D.N.; "National District"), itself bordered on three sides by Santo Domingo Province. 

Havana

Havana

Havana, officially Ciudad de La Habana, is the capital city, major port, and leading commercial centre of Cuba. The city is one of the 15 Cuban provinces. The city/province has 2.1 million inhabitants, the largest city in Cuba and the second largest in the Caribbean region, after Santo Domingo. The city extends mostly westward and southward from the bay, which is entered through a narrow inlet and which divides into three main harbours: Marimelena, Guanabacoa, and Atarés. The sluggish Almendares River traverses the city from south to north, entering the Straits of Florida a few miles west of the bay.

Puerto Plata

Puerto Plata

San Felipe de Puerto Plata, Puerto de Plata, often referred to as simply Puerto Plata, is the ninth-largest city in the Dominican Republic, and capital of the province of Puerto Plata. The city serves as one of the most important trading ports in the country. Puerto Plata is famous for resorts such as Playa Dorada and Costa Dorada, located east of San Felipe de Puerto Plata. There are a total of 100,000 hotel beds in the city. The only aerial tramway in the Caribbean is located in Puerto Plata, in which visitors can ride up to the Pico Isabel de Torres, a 793 meter high mountain within the city. The amber museum, is also a well-known attraction in this city. La Isabela, a settlement built by Christopher Columbus, is located near Puerto Plata.

Acapulco de Juárez

Acapulco de Juárez

Acapulco (officially known as Acapulco de Juárez) is a resort city in the state of Guerrero on the Pacific coast of Mexico. It is located on a deep, semi-circular bay and has been a port since the early colonial period of Mexico's history. It is a port of call for shipping and cruising lines running between Panama and San Francisco, California, United States. The city of Acapulco is the largest in the state, far larger than the state capital Chilpancingo. Acapulco is also Mexico's largest beach and balneario resorted city. The city is best known as one of Mexico's oldest and most well-known beach resorts, which came into prominence in the 1950s as a getaway for Hollywood stars and millionaires. Acapulco is still famous for its nightlife and still attracts many vacationers, although most are now from Mexico itself. The resort area is divided into two: The north end of the bay is the "traditional" area, where the famous in the mid-20th century vacationed; and the south end is dominated by newer luxury high-rise hotels.

San Andrés

San Andrés

Grand Bahia Principe Cayacoa

Grand Bahia Principe Cayacoa

With stunning blue waters that meet the powdery cream sand, this resorts natural beauty is coupled with an immersive entertainment and relaxation experience designed to bring each guest a lasting sense of tranquility and joy. Photo Credits: Grand Bahia Principe Cayacoa

Cayo Largo

Cayo Largo

Roatán

Roatán

Les Abymes

Les Abymes

Cancún

Cancún

Contact our travel experts for more details