The Reef Playacar Riviera Maya, Mexico

About Maya Riviera, Mexico

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The Reef Playacar Riviera Maya, Mexico

The Reef Playacar is nestled on a pristine stretch of white-sand shore near Playa Del Carmen’s bustling 5th Avenue. Vacationers can spend their days relaxing by one of the resort’s sparkling pools or swimming in the crystal-clear waters of the Caribbean, while sipping on a refreshing margarita from the pool bar. Active travellers can try out a wide range of resort-offered activities such as kayaking, paddle boarding and snorkelling; while thrill-seekers can get their adrenaline pumping with a parasailing or sky diving adventure (at an extra cost). Delicious gourmet cuisine awaits at a range of à la carte and buffet dining venues, with options ranging from Italian specialties to international favourites. After a day of fun in the sun, vacationers can retire to luxurious rooms tucked amid lush landscapes with all the modern conveniences of home

Bordering Playacar Beach, this upmarket, all-inclusive resort hotel is 2.1 km from Galeria de Arte 5ta Avenida and 58 km from Aeropuerto Internacional de Cancún.

Set in villas throughout the lush grounds, the casual rooms feature balconies or terraces. They also come with free Wi-Fi and minibars, TVs and safes (fee). Upgraded quarters add whirlpool tubs.

Meals, alcoholic drinks and parking are complimentary, as are kayak rentals and dance lessons. There are 6 restaurants and 5 bars (1 a swim-up venue). Other amenities include a spa, 2 outdoor pools, a fitness room and a kids’ club. Scuba diving and an airport shuttle are an extra cost.

  • High repeat guest rate
  • Preferred location in popular vacation destinations
  • Top-seller within the destination

• Lush beachfront property overlooking the Caribbean Sea
• Thrilling activities including parasailing and sky diving
• Luxurious accommodations nestled in 18 charming villas

Internet services

Wi-Fi available

• Wi-Fi ($) throughout the resort
• Free Wi-Fi only in the lobby area for all room packages

Meal plan

All Inclusive

• Full service breakfast, lunch, dinner buffet style
• Dinner option in 2 a la carte restaurants ( Mexican & Italian)
• Snack bar + choice of 4 different bars for domestic alcoholic and non-alcoholic drinks
• Day and night entertainment
• Non motorized water sports
• Free wifi only at the lobby area



Italian | À la carte

Location: On Site

Notes: Air conditioning, Dress code: Casual Elegance (slacks, shirt and closed toe shoes) no sneakers or sandals.

Dinner hours: 18:30-22:30

Chula Vista

International | Buffet

Location: On Site

Breakfast hours: 06:30-11:00

Lunch hours: 12:30-15:00

Dinner hours: 18:30-22:30

Terraza Grill

Gourmet | À la carte

Location: On Site

Notes: Dress code: Casual Elegance (slacks, shirt and closed toe shoes) no sneakers or sandals., Air conditioning

Dinner hours: 18:30-22:00

Additional comments: This restaurant is included for Superior and Premium guests but has an extra charge of approx.$6 USD per person for the Standard Package.

Deli Snack Bar

Fast Food

Location: Pool area

Notes: Late night snacks, Pizza, Burgers

Additional comments: Open from 11:00 - 19:00 & 22:30 - 02:00


Location: On Site

Notes: Pastries, Sandwiches, Specialty coffee, Tea time 16:00 - 18:00


Azul 48

Location: Pool

Notes: Domestic brands, Cocktails

Hours of operation: 11:00-18:00

Papo´s Bar

Location: On Site

Notes: Domestic brands, TV screens, International brands, Cocktails

Hours of operation: 18:00 - 02:00

La Cascada

Location: Lobby

Notes: Domestic brands, Cocktails

Hours of operation: 12:00 - 22:00

La Chiquita Bar

Location: Beach

Notes: Domestic brands, Cocktails

Hours of operation: 10:00 - 17:00

Nico's Lounge Bar

Location: Beach

Notes: Only included in Premium All Inclusive, Oceanview, Jacuzzi

Hours of operation: 12:00 - 24:00

Additional comments: This bar is available with a surcharge for Standard and Superior Room guests ($).

Ice Cream Parlour

Location: On Site

Notes: Specialty coffee, Ice cream

Hours of operation: 16:00-18:00

Extra features

Additional Packages ($)

Romantic Package:
Romantic dinner on the beach with gourmet menu with Bottle of sparkling wine Prosecco, Strawberries covered with chocolate in the room, Continental breakfast for 2 people in the room, Honeymoon decoration in the room and a 20 % discount on all spa services (The spa discount is not combinable with any other promotions)
Approximately $150 USD per couple

Birthday Package:
Continental breakfast in the room, Special decoration in the room, Bottle of sparkling wine Prosecco, Birthday cake and a special birthday present for the birthday person (Choice of either a 30-min massage at the Reef Spa or Snorkeling Tour)
Approximately $110 USD

Birthday Package for Children:
Special decoration in the room, Treats basket and Family Size Birthday Cake
Approximately $50 USD

Added Value: Extras

Gourmet Dinner with Lobster:
A private table for two on the beach Welcome glass of sparkling wine Four course meal, lobster as a main plate A bottle of red/white wine Dessert with coffee Personal waiter
Approximately $140 USD per couple

Gourmet Dinner on the Beach:
A private table for two on the beach Welcome glass of sparkling wine Gourmet dinner (salmon or steak) A bottle of red/white wine Dessert with coffee Personal waiter
Approximately $90 USD per couple

Lobster Dinner in one of our A La Carte Restaurants:
Enjoy a delicious lobster dinner in one of our a la carte restaurant
Approximately $30 USD per person

Dinner in Japanese Restaurant “Samurai”:
Approximately $25USD per person (Extra cost for shrimp: $ 10 USD, lobster: $15 USD)

Group Dinner Under The Stars:
Private table setting for the group on the beach Three course meal with two hours access to domestic drinks Gourmet meal of your choice (steak, chicken, or fish) Bottle of sparkling wine Personal waiter
Approximately $40 USD per person (Minimum: 10 people / Maximum: 50 people. Premium drinks available with an extra charge of 5 USD per person)

Group Cocktail:
1 hour cocktail accompanied with the delicious appetizers in the exclusive premium lounge bar
Approximately $12 USD per person (Minimum: 10 people / Maximum: 50 people. Premium drinks available with an extra charge of 5 USD per person)

Please contact our Group & Events coordinators: / for more questions or to reserve

Bonus features

Honeymoon Bonus

• A bottle of sparkling wine upon arrival in room and special room decoration.
This service is only applicable if the booking is made with the notifications "Honeymoon Booking" and upon presentation wedding certificate.
Please request at the time of booking.

Child Policy

• Children 0-3 years free when sharing room with 2 adults.
• Children 4-12 years pay special rates but must be sharing room with 2 adults.
Cribs are available at no extra charge, subject to availability.

Bonus (Added Values)

Upgrade to the Superior Room Premium Package category receive the Superior Room benefits plus: :
• Alcoholic International beverages offered at all bars
• Access to our private luxury lounge beach bar
• High speed Wifi throughout the hotel
• Bottle of wine upon arrival as a welcome in the room
• Dinner option at the Japanese restaurant located at The Reef Coco Beach (subject to availability)
• Upgrade your stay and double play (visit our sister hotel without any charge) Day Pass: 9 a.m. - 5 p.m.

Exchange Privileges

Stay at 1, Play at 2!
• Premium Guest at The Reef Playacar have full access to inclusions and facilities at The Reef Coco Beach
• Shuttle transfer service is included
• Please make arrangements with the guest service concierge


Weddings By The Reef

Packages available:

You & Me: Approximately $750 USD
Eternal Kiss: Approximately $1250 USD
Beachside Love: $1550 USD

Wedding Group Benefits:
• Complimentary Nights (The bride and groom will enjoy a free night of stay for each 15 rooms night paid with a maximum of 7 nights. Check the minimum stay with your wedding coordinator)
• Upgrades (The bride and groom will receive an upgrade to a Premium package for a reservation of 5 rooms or more)
• Complementary Nights For Anniversary (A couple returning for their wedding anniversary in the following year (12 months), will be granted 2 free night stay. This only applies with a minimum reservation of 5 paid nights. Subject to availability)
• Special Offers (Monday to Friday a 15% of discount will be apply in our wedding packages. Not combinable with any other offer)
• Private Events (8-14 rooms reserved for 3 nights or more : 1 cocktail hour party including drinks / 15-24 rooms reserved for 3 nights or more :1 cocktail hour party including drinks and finger food / 25-35 rooms reserved for 3 nights or more :1 cocktail hour party including drinks, finger food and traditional wedding cake

Please contact / for additional wedding package details


Honeymoon Package

Approximate cost is $210 USD per couple

• Romantic dinner on the beach for two with gourmet menu
• Bottle of Prosecco
• Strawberries covered with chocolate served in the room
• Plate with tropical fruits and gourmet selection of cheese
• Continental breakfast for 2 people in the room
• Honeymoon decoration in the room
• 30-minutes massage for two at The Reef Spa
• 20 % discount on the Spa services at the Reef Spa
• Special “The Reef Resorts” souvenirs for the couple
• Late check out based on the availability

Arrangements can be made with Guest Service at the hotel

Student Bookings - the hotel does not accept individual or group student bookings. Students are considered ages 16-22 years old. The hotel reserves the right to deny check in if the student group restriction is not honoured.

Check-in time: 15:00

Check-out time: 12:00

The Reef Playacar Riviera Maya, Mexico vacations



Paseo Xaman Ha Sur Playacar Playa del Carmen, Q.Roo, Riviera Maya, Mexico, 77710


Beachfront, at the most exclusive and safe area of Playa del Carmen “Playacar”


Playa del Carmen

Airport name

Cancun International Airport

Distance from airport

40 min

Ideal for

What to expect

  • Room
  • Quality / Price
  • Front desk / Reception
  • Beaches
  • Location
  • Bathroom
  • Staff / Crew
  • Cleanliness
  • Business Services
  • Food / Restaurants

Another great time at the Reef

We love the Reef and have been coming for years. This was our 7th time. Great food, perfect weather, room configurations that we asked for, everything was outstanding (except for the pillows - too lumpy).

The strong points
location, food, the jungle, beach, proximity to town, staff

The weak points
pillows, some air conditioning issues (quickly resolved)

Couldn't imagine a better place!

My husband and I had never been to a resort before, we usually stay in hostels or B&Bs or backpack, so we didn't know if we would like this kind of trip. Boy were we wrong! We were there for my sister's wedding and it was the most relaxing, enjoyable holiday we have ever had! The resort feels very private, there are a lot of trees in the centre area, and it has a great jungle feel. Lots of places to sit and we loved going for Spanish coffee in the cenote. The rooms are spacious and we had a beautiful balcony right in the trees. The food was fine, with lots of selection at the buffet and a snack bar and the a la carte restaurants were good too. (One does cost extra) The best part of our stay was the staff. They were incredibly friendly and genuine. My husband and I have a tourist business and we know the demands that can be put on you in the industry but we never saw any of the staff being less than friendly or helpful. We are learning Spanish and everyone was good enough to help us to learn more. (We really need the help, believe me!!) The most fun was teaching our new friends some English while they taught us Spanish. The wedding was beautiful and flawless. We danced on the beach under a full moon, what could be more romantic? The food for the wedding was delicious and the wedding cake was beautiful. As I said, the resort feels very private. It is not a "party" resort, which was perfect for us as we don't really like that lifestyle. If you are really into the part scene then this might not be the place for you. We went to one of the evening shows, which was well done and there is a live show every night, but we were too busy to get to all of them! Wifi costs extra, so be aware of that. We chose not to get the wifi and to make a complete break from the world. If you are looking for a place to relax, with a private feel to it, then this is the place for you! Ask Mario in the lobby bar to make you a BBC, you won't regret it! (Unless you don't like banana...then get a mojito!) We left having made new friends and hoping to return as soon as we can.

The strong points
Amazing staff, good food, beautiful beach, maximum privacy, gorgeous grounds

The weak points
wifi costs extra, but really, on holiday, who needs it?!

Pleasantly surprised

Outstanding, resort was better than expected very good value for the money. Will consider a return trip next year.

The strong points
Clean small good food excellent staff walking distance to Playa del Carmen no complaints

The weak points
Room furnishings could use a refresh

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