The Fives Hotels & Residences remain COVID Free. Book your next dream vacation staying at The Fives Hotels & Residences.
At The Fives Hotels & Residences we have made a conscious commitment to keep our properties COVID Free. In April of 2020 we implemented “The Five Initiatives for Safe & Healthy Holidays”, a comprehensive, 360 degree health & safety protocol that we continue to update on a daily basis as new information is received. We have enhanced our protocols to include daily random and statistically significant testing of staff and voluntary testing of guests to ensure our premises remain safe for those who stay on site. In addition we are now providing on site testing at subsidized pricing for both Antigen & PCR tests, including free Antigen tests for all clients staying 4 nights or more. |
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A critical piece of this program from the beginning has been a commitment to keeping our resorts free of the COVID virus. In the rare event where a guest receives a positive test result, or displays any potential symptoms, we are obligated to ensure complete isolation from all other guests and staff. To accomplish this, we will provide transfers and complimentary room accommodations (food & beverage not included) for up to 14 nights in a specialized COVID hotel near the Cancun Airport for all members of the party. Clients can also opt to receive a refund for the unused portion of their vacation and secure alternate accommodations of their choice. This also applies to Staff Members who are subject to random testing and who are immediately sent home with full pay in the event they test positive. Staff members are only allowed to return after they have tested negative to the virus once again, even if this requires multiple test cycles.
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We firmly believe that resorts are not equipped to guarantee the safety of guests and staff members if we allow anyone who has tested positive to remain on premises. We understand that many competitors have announced that those testing positive will be allowed to remain on property for extended periods, and we are skeptical of their ability to enforce isolation while providing basic services, without spreading the virus to other guests and staff members. Our expert staff will assist guests in arranging alternate room arrangements at one of several hotels in Cancun or Playa del Carmen specializing in accommodating travelers who have tested positive for the COVID Virus.These facilities have the necessary infrastructure and procedures to properly care for guests in this situation while remaining safe and avoiding spread. |
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Terms, conditions and restrictions apply; pricing, availability, and other details subject to change and/ or apply to US or Canadian residents. Please confirm details and booking information with your travel advisor.
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