Hotel Cayo Santa Maria
About Varadero, Cuba
Hotel Cayo Santa Maria is a modern, all inclusive, villa-style resort located on beautiful Cayo Santa Maria, Cuba.
Hotel Cayo Santa Maria Touted as a stopover in paradise, Hotel Cayo Santa María Hotel is an all inclusive resort situated on a 1.5-kilometre beach in Cuba's Cayo Santa Maria. The villa-style hotel features all the amenities of an island retreat, with rooms featuring walkout balconies, lovely swimming pools, on-site restaurants, as well as fitness and children’s kids club. The family-friendly location of this Cayo Santa Maria resort is ideal for couples, families, and large groups.
“ Beautiful resort”
Beaches are amazing. Rooms and grounds great, very helpful staff Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points Great holiday
The weak points Front desk
George Taylor Review for hotel Hotel Cayo Santa Maria from 2015-09-19 to 2015-09-26 (7 days) Written on 2015-09-28
“ Don't go”
Grounds and beach are beautful. Hotel is very very dirty..walls, cushions, pillows etc are disgusting....food is not good. The only good thing about this area is the beach...it is secluded so I did get bored...and bugs were horrible....they try their best to fog but I never went out at night was we got eaten alive! reusing hot dogs from the day before to make sandwiches, using left over buffet food in the Al la cartes....I would not recommend this place...or this area if you want to enjoy a clean hotel and good food.. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points The Beach
The weak points The food
Wendy North Vancouver, BC Previously EUROSTARS CAYO SANTA MARIA for this review from 2015-05-06 to 2015-05-14 (8 days) Written on 2015-05-19
“ Eurostars cayo santa maria”
Great beach, nice rooms, staff not the friendliest, wifi is horrible they never had cards when I checked, food okay sometimes Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points Beach , pools and rooms, the pool bar, the massage guy and the kids club girls
The weak points Overall staff, customer service,.food? Hygiene lots of flies , plates not clean, no wifi,
Shweta Brampton, ON Previously EUROSTARS CAYO SANTA MARIA for this review from 2015-04-24 to 2015-05-01 (7 days) Written on 2015-05-03
“ Nice place but a bit crowded”
Beach was great. Food was ok. Price was good. It was a bit crowded though so you couldn't usually get a chair at the pool. What made it worse was that people would go down to the pool and beach at 5:00AM and put towels on the chairs to save them and then often didn't use them. There was always people looking for chairs at the pool and beach and there'd be several empty chairs with peoples towels on them to save them. The management didn't do anything to discourage it. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points Beach
The weak points It was a bit crowded.
Bill Calgary, AB Previously EUROSTARS CAYO SANTA MARIA for this review from 2015-04-06 to 2015-04-20 (14 days) Written on 2015-04-23
Nice, pretty clean, the beach is awesome. The snack bar need improvement and have more food diversity. Tthe lines at the restaurants are pretty big and the waiting time a bit to long. Otherwise is a good place to have your vacation. The transfer to/ from hotel to airport is easy and flawless. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points Amiability, nice rooms, excellent beach
The weak points food quality, not enough cutlery, not enough personal, snack bar food diversity.
bibicu Kitchener, ON Previously EUROSTARS CAYO SANTA MARIA for this review from 2015-03-22 to 2015-03-29 (7 days) Written on 2015-03-31
“ Excellent vacation”
We had a very good experience. The resort is beautiful, the staff was pretty friendly, the beach was excellent, the room extremely beautiful. We had an ocean view room and view was stunning. There is constant entertainment for both children and adults. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points Room, beach, entertainment, staff, view
The weak points The food but I am extremely fussy, this is my second time in Cuba and I lost weight both times but my husband s not fussy and he said the food was good
Lucie Currier Angus, ON Previously EUROSTARS CAYO SANTA MARIA for this review from 2015-03-20 to 2015-03-27 (7 days) Written on 2015-03-29
“ Petit paradis en gestation”
"Un futur paradis en gestation."
En lisant les commentaires publiez de la mi-janvier à la mi-février, je me demandais sérieusement dans quoi je m’étais embarqué. Heureusement, la réalité fût tout autre. Lorsque tu comprends le contexte socio-culturel-économique-géographique, moi j’ai trouvé ça très bien, pas parfais, mais rien pour être déçu, les vacances c’est ce que VOUS en faite, on est pas au Québec là-bas. Donc, moi comme je ne suis pas du genre à laver mes serviettes 7x par semaine à la maison (je suis propre quand je sors de la douche), ce n’était pas un problème pour moi. De plus je comprend qu’ils ont un embargo, et qu’élever du bœuf Angus, ils n’ont pas les ressources pour ça… voici, en gros mes réflexions! 1. Changez vous le MAX de CUC au bureau de change a l’aéroport en arrivant et demandez le plus de coupures de 1cuc possible (j’en ai pris 100, tse tips money), car au bureau de change de l’hôtel souvent manquent de CUC point, et difficile d’avoir de petite coupures, mais surtout de LONGS line-ups. L’heure et demi de bus entre l’aéroport l’Eurostars passe tout de même assez vite. L’hôtel, superbe et moderne. Chambres superbes, juste assez grande, confortables et propres. C’était la première fois que j’allais dans le sud (Mexique et RD) et que la pression d’eau dans la douche était excellente à toute heure et pas une fois il à manque d’eau chaude! La bouffe : vous aurez droit à 4 souper dans des restos « à la carte » ; Le Gourmet : Vous n’avez pas de choix, l’entrée une verrine avec un espèce de cheezwiz dégueu, deux morceaux de queue de langouste sur salade de fruit (pas mauvais), du tilapia je crois et du steak (déjà que leur bœuf est pas tendre, il était trop cuit), puis le dessert un sablé avec des trucs dessus (pas mauvais), bref en bout de ligne pas très gourmet et pas succulent! Le Méditerraneo : Mon « meilleur » de la gang, 3 choix d’entrée et plats principal. J’ai pris le carpaccio en entrée et le steak d’entrecôte (pour une fois c’était cuit à point), puis le dessert une boule de crème glace au chocolat. Le Parillada créole (bbq créole) : pas de choix : une soupe, une assiette « goûte à tout » t’as un morceau de bœuf difficile à couper, des morceaux de porc, un morceau de tilapia, un morceau de langouste, une demi-tomate grillée, du ris blanc, dessert une salade de fruit ben ordinaire. En gros, plus qu’ordinaire! Le Créole : on l’a annulé on était un peu tanné, mais les commentaires qu’on a entendu c’est que c’était pas terrible. Bref, les à la carte n’a de bon qu’on a plus d’intimité à table, pour la nourriture, le buffet est aussi bon, sinon mieux si on y a des mets préférés. Le buffet : déjeuner les omelettes faites sur commande au grill sont pas mal, tu peux faire des toasts (après 2 jrs pu de confitures de fraise que de la marmelade de pomme et pêche) ils ont pas de crêpes, pas de bacon, mais le chorizo grille le remplaçait bien, dans le buffet plusieurs choix, et des pains briochés, c’est ok. Diner buffet ok, mais à part le premier diner, j’ai toujours mangé au snack bar près de la piscine, ils ont hot-dog, burgers, frites et même de la poutine (mais demandez sans fromage car c’est le même cheezwiz dégueu du resto Gourmet) et la pizza (la meilleure pizz que j’ai mange dans le sud, et si je compare avec les pizzas d’Amérique du nord, très bonne, j’en ai mange tous les autres midis!), par contre comme c’est populaire, c’est souvent long avant de la recevoir, mais bon on est en vacances il y a pas de stress et elle en vaut la peine. Le buffet « by the beach » aussi certain midi font du méchoui de porc, mais je l’ai pas essayé car toujours un MEGA line-up. Bar : Contrairement à la Rép. Dom et le Mexique, c’est les vraies compagnies d’alcool, non pas des « no names brand » fait pour les resorts, et les barmans sont généreux (surtout celui au pool bar, il attend que tu lui dise d’arrêter de verser le rhum… Soyez vigilent! Lol)! Le service : ils ne sont pas tellement souriants (sauf quelques exceptions) mais c’est compréhensible : l’hôtel est booké au grand complet et ils sont donc sans aucun doutes beaucoup « understaff », donc ils rush comme des fous et font du mieux qu’ils peuvent (exemple : tout le monde se ramasse au lobby le soir, donc plusieurs centaine de personnes, et le barman est seul au bar), c’est vraiment pas de leur faute. Mais si tu es patient avec eux, que tu leur souris, est gentil avec eux et les tips, ils te le rendent très bien. César le barman au lobby (un grand noir fin 40aine je dirais), est super, ainsi que Dennis, le waiter dans le lobby il est super souriant rapide et il adore sa job! Aussi en avant midi en allant déjeuner vous allez voir le jardinier passant son râteau, je ne sais pas son nom mais il est toujours souriant et il vous salut tout le temps! Femme/homme de chambre super job chambre toujours bien rangée et propre (par contre moi l’#$%?& d’origami de serviette) on leur laissait tout les jours 2-3 petits cadeaux (brosses a dents, pate a dents, trucs de filles, chocolats, gomme..). Le gars qui remplis le p’tit frigo, sois gentil avec lui et un p’tit cuc et il te met 4 bières au lieu de 2! La plage : SUPERBE, sable fin et eau turquoise limpide (reflet turquoise sous les goélands et pélicans!! BEAUCOUP de monde les belles journées, parfois faut marcher loin pour avoir un spot, mais on à TOUJOURS trouvé des transats. La piscine : super aussi, mais pas évident de trouver des transats parfois Le Pueblo Estrella : allé 1 fois, correct sans plus, mon highlight, le stand de churros dans la rue succulent! Si vous aimez le ketchup, apportez en, ils n’en ont pas. Apportez beurre de peanuts ou confiture tjrs pratique. Donc, je retournerais à l’Eurostars CSM, mais pas mon nécessairement prochain voyage. Les points forts: Le desing de l'hotel, sa plage, l'animation. Les points faibles: Le manque d'employes quand l'hotel est a pleine capacite. ils font du mieux qu'ils peuvent, et je ne crois pas que ce soit necessairement du a l'administration, seulement a la distance du Cayo et le manque de "staff housing". Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points Le design de l'hotel, leur plage, l'animation
The weak points Nourriture a ameliorer et trouver le moyen d'avoir plus d'employers les grosse semaines ou l'hotel est a pleine capacite
Dombernier Montreal, QC Stay from 2015-02-19 to 2015-02-26 (7 days) Written on 2015-03-07
decent for the price. Food wasn't great as expected but the beach was really pretty. the hotel is huge and very nice. Beds aren't that comfortable but the staff was very nice. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points beaches, nice staff, nearby town was easily accessible on a free train ride
The weak points food lines for fresh food are long, shower flooded really easily
dfgfdgs Munster, ON Previously EUROSTARS CAYO SANTA MARIA for this review from 2015-02-01 to 2015-02-08 (7 days) Written on 2015-02-10
“ Wonderful holiday!!”
Eurostars is a newer, modern resort. The beach is definitely the BEST part....it's incredibly beautiful, sand powder soft and waters so clear, just be mindful of jellyfish. There were three pools too, all very nice. We are not pool people but the one larger pool you can see the ocean from which was pretty neat. The rooms were very modern and clean, we had a ocean view even though we did not pay for it which was a nice surprise. The king bed was an actual king bed, a little firm and the pillows were very thin. The sink was separate from the bath which was nice. We didn't have a problem getting bath towels, we tipped the maid daily. There are no face cloths, I had brought my own. We also put money in the bar fridge in order to get water and beer restocked daily. The food was just OKAY. It was very repetitive and the meat questionable. I was basically a vegetarian the whole week. With that said there was food I could always eat, like pastas, rice, veggies, they even offered French fries and have ketchup;) the sports bar was 24/7, and you could get fries there. The Mediterranean a la carte was not that great, we also ate at the Fuego Hielo IT was really good!!! The staff, service and entertainment were all amazing!!! The Cubans are very friendly and such hard workers, please tip them as much as you can they really do deserve it! The night shows were great, especially Michael Jackson show, there was always entertainment on the beach and pools as well. Wednesday's you can pay 20 pesos to drive 4km to the carnivale at night, from 10-2 am. It's pretty cool I recommend going. The pictures on their website are truly what the resort looks like.....incredible Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points Amazing staff, incredible beach, wonderful entertainment, the resort itself is beautiful.
The weak points Food is just okay, but it's cuba. However this resort is a step up from many Cuban resorts as they have French fries and ketchup hahah
Chantal Pembroke, ON Previously EUROSTARS CAYO SANTA MARIA for this review from 2015-01-30 to 2015-02-06 (7 days) Written on 2015-02-08
“ BEAUTIFUL XMAS STAY 23.12-30.12.2014”
I stayed there with my family during Christmas time and would like to be very honest with you guys . Location from the airport aprox 1.5 h drive by bus you don't fell that you happy you out of freeze and sun... Air-condition in bus helps beat the heat they serve beer in the bus for 2.5 pesos. right now cuban pesos higher rate then cad so to exchange 100 cad we got 82.5 cub pesos. The hotel Eurostar welcomed us with nice staff reception was quick and polite, we got all info from reception desk agent and accommodation . What I really like in the envelope we received from receptionist we got 3 already booked restaurant A la carte which was best compared to other resorts while standing in the line next day and waited to book restaurant. We got BLW 19 with pool view and that was awesome! nice view with more private and cosy swimming pool on top nice entry to the beach close by . Room are very specious clean and no smelly air condition worked perfectly. what i like about the resort that is very new resort so nice and clean . The staff is very friendly every day our room maid Marylin tried her best to clean our room everything was ready always after 2 pm. room service after 5 pm every day brought us bottle water beer coke and orange sparkles ;) the main swimming pool has 3 levels and has nice view to the wild beach ;) drink bars by the pool awesome as well drink bar by the beach and at our small swimming pool - what i like the most the girl from the small swimming pool (barmaid) was coming to us all the time to ask if we want something to drink ;) so nice . the staff speaks english/french very well , lobby awesome with live music (cuban) nice piano in the middle of the lobby . night entertainment very nice with dancers magician and disco for kids. what i found to a little to late - they started at 830 pm for kids and after 9 30 pm for adults- after while sunny day i was exhausted to attend party. every day we had amazing sunny weather plus 30 c every day ! we took catamarans and we were snorkelling. morning usually we played tennis - the resort has very nice tennis court as well gym 16 , near by you can swim with dolphins and you have a nice small town to buy wooden things cigars etc. at the airport we bought rum ( 3 year old for 5.60 pesos) and cigars. don't take us dollars- not good currency plus 10% tax !!!! better canadian $$ To go back to resort they have snack bar open 24h by the beach - hamburgers french fries and pizza home made just ok. buffet for breakfast you have all variety whatever you can eat for breakfast so you can find something good on top cooks they make for you omelettes and pancakes. tomatoes are green no cucumbers ;( what i found out veggies are missing so much but overall good breakfast . The buffet beside the pool for a luch was good too you could find lots of macaroni, spaghetti, fish pork beef salad etc not bad but not very tasty. buffet for supper i think best - fresh fish shrimps lamb even rabbit. pork, chicken french fries so again you can find something for sure. for me i did not go there for food and don't like people comments food was disgusting it was just fine . 3 restaurants a la carte - first one cuban good soup very nice as well salad main course best shrimps desert was same as on buffet nothing wow second resatuarnt beside the sea nice god looking but once again not very impressive - beef no good i ordered medium rare - very stiff , best i think was crab and chicken, my son ordered chicken with turkish bread but it was no bread ;( while asking waiter no bread ... 3 rd one fuego ( hell and heaven) really not impressive comparing to outlook they have one menu for all so you go there and get whatever is on cart - they gave macaroni with white cream and we left cause was not wharfe it to stay there. Xmas Eve during the day beside the beach the had posted pig looked good my husband said it was good i did not try , in the buffet during this night the served banana with rum it was yummy ! the beach activities good and funny (animation) but the music was way to loud with scratched cd so imagine the music... the beach towels if we had luck we got it every second day ...they need to improve it ... i had 3 days in a run same towel so not very happy about it ... overall very good experience nice clean resort new , spacious room good friendly staff ;) sun warm beautiful! rum and cigar ;) gin and tonic ;)
that need to improve food taste as well need to work on good menu in restaurants a la carte Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points clean new resort 3 level swimming pool private pool beside BLW 19 tennis court AMAZING WHITE SAND BEACH CLEAR WATER
The weak points FOOD WITH NO TASTE A LA CARTE NOTHING IMPRESSIVE BUGS BEAT YOU DURING THE NIGHT TAKE OFF
Travelers Carignan, QC Previously EUROSTARS CAYO SANTA MARIA for this review from 2014-12-23 to 2014-12-30 (7 days) Written on 2015-01-01
“ Excellent Resort”
Loved the size of the resort, friendly workers, good food, great swimming pool overlooking the ocean, would return. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points Scenic view from pool, large rooms, very good food and variety, no line ups, friendly, relaxing
The weak points No internet, rooms could have been cleaner(floors).
Ivy Friesen Niverville, MB Previously EUROSTARS CAYO SANTA MARIA for this review from 2014-03-28 to 2014-04-05 (8 days) Written on 2014-04-07
Just go! What a wonderful place for a week of relaxation. The place, people and facilities were all second to none.
You all know the food is not the same but we always found a fresh grilled option and never got hungry or sick.
One Caution - if you're allergic to seafood then make sure you know what things are. Told the manager and they brought enough serving utensils so cross-contamination was reduced. My wife is allergic to fish.
Great time! Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points Beach, Facilities
The weak points Cuisine
Blair F Mississauga, ON Previously EUROSTARS CAYO SANTA MARIA for this review from 2014-03-09 to 2014-03-16 (7 days) Written on 2014-03-23
Great coffee. Great evening entertainment. Beautiful 3 tier infinity pool looking over the ocean. Inconsistent quality at restaurants (i.e. sometimes there was no panini press available at breakfast). Stained and thin towels and sheets. Only one guy at the chicken and fish hut (need 1 to serve & 1 to cook). Only one person at the theatre bar serving many. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points Great coffee. Great evening entertainment. Beautiful 3 tier infinity pool.
The weak points Inconsistent quality at restaurants (i.e. sometimes there was no panini press available at breakfast). Stained and thin towels and sheets. Only one guy at the chicken and fish hut (need 1 to serve & 1 to cook).
Tina Hamilton, ON Previously EUROSTARS CAYO SANTA MARIA for this review from 2014-03-07 to 2014-03-14 (7 days) Written on 2014-03-16
“ Nice Resort”
The Eurostars is a nice modern resort. The service was great, food needs improvement, but it was okay for a week. The beach is beautiful at one end of the resort, the other end is rocky but still enjoyable. The pools were nice, but I never did see an all adult pool area. Overall we enjoyed our trip, because we knew what to expect in Cuba. This was my 8th trip to Cuba. We went for the beautiful beach, and some relaxation in the sun, and that is exactly what we got. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points The strong points are the staff and service.
The weak points the food is just okay. Not enough variety. Same food daily. Juices and fruit selection lacking.
Glenda Rivard Peers, AB Previously EUROSTARS CAYO SANTA MARIA for this review from 2014-03-04 to 2014-03-11 (7 days) Written on 2014-03-17
“ Revisiting Cayo Santa Maria”
Architecturally well done, beach is superb, shows are elaborate and first rate. Resort is spread out, may be "ocean front" but our walk to the beach over 20 minutes. Housekeeping by friendly staff struggling with ongoing shortfall in supplies.... Take your own soap and shampoo. Administration and management needs direction ... there is no in room directory for services, communication with guests is poor, wait times for activities unacceptable ... eg 1 hour and 20 minutes to get a catamaran ride even when first in line. Mosquitos are prevalent - spraying inadequate. Customer service response is restricted by "rules" and scheduling is by the clock not by need. Food focusses on quantity not quality. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points The beach and architecture.
The weak points A friendly staff is hobbled by administrative shortfalls and poor management systems and supply shortfalls.
Vaino Toronto, ON Previously EUROSTARS CAYO SANTA MARIA for this review from 2014-02-27 to 2014-03-06 (7 days) Written on 2014-03-08
“ Room for improvement”
This is one of the most modern resorts I have seen in Cuba with the best beach we have ever seen. However the staff needs more training. When we arrived it took an hour and a half to get everyone checked in. There was no welcome drink which. When we finally got to our room there were no bath or beach towels and our fridge had not been stocked. We called for towels and water and no one came with them. We went to the reception area and could not get any towels. We asked for bottled water to brush our teeth and so that I could take medication. There was no one to get it to us. We were given two small bottles of soda water to brush our teeth. The next day we mentioned this at the meeting with our rep and she directed us to customer service. Again at the meeting there was still no welcome drink. At customer service we were assured that the problem would be corrected. Our fridge was filled later in the day and we received towels also. In order to get our beach towels we had to go to the area where beach towels are traded in...there was a bit of confusion there as we were supposed to have them. The customer service rep had assured us that she would call them to give them a heads up that we were on our way but they didn't seem to understand what was going on. Two days later our room was cleaned and again there was only one towel left in our room. Again we called the front desk and no one came. We spoke with the customer service rep in the morning as well as the Noli/Air Transat rep. This was a concern for us as normally we don't mind using our towels a second time but our shower leaked from the seal where the glass and the tub meet and the floor was quite wet...after we showered we needed to wipe the floor or it would be sopping wet and we could slip when we used the other bathroom facilities. After speaking with them towels were brought to the room. On Thursday we returned to our room at 5pm and our room had still not been cleaned. We returned to the lobby area to find out why....we spoke with both reps again. The manager was contacted and we were offered a free late check out which was a nice gesture but all we wanted was clean towels on a daily basis or another room where the shower didn't leak. Our room was then cleaned but of course no towels were left. We called the lobby and finally someone came with towels. When we went to our room on our last day we were locked out when we tried to enter the room at 2pm. Our key cards would not work. We returned to the lobby to find out why - both reps were not at their desks so we went to the front desk and they had no idea that we were given a late check out. Absolutely no communication at this resort. When the customer service rep returned to the lobby area the front desk were told that we were ok to have the late check out that we should have come to the lobby at noon to have our cards reactivated. We were not told this on Thursday. This wasted over an hour of our time.
The food in the a la cartes was excellent. The food quality in the buffets was better than most other resorts we have stayed at in Mexico, Jamaica, D.R. and Cuba. However the dishwashing area could use some improvement. Every meal we had in the buffet we found dirty cups, cutlery and plates.
The lighting on the paths to the rooms was poorly lit. Many of the lights were out on the paths. This is very dangerous when you are walking back at night in high heels.
The most concerning thing to us on our stay was the lack of training and preparedness for an emergency. We had the unfortunate experience of witnessing a man having what we would presume to be a heart attack at the beach. There were no defibs, back boards or medical staff on site. It took far too long to get the ambulance to the beach area - we would estimate a half hour to 45 minutes. The staff that was trying to assist were running around clueless as for what they should be doing. The man had to be lifted from the ground and put onto a beach lounger to be carried up the path by 8 people to be put on the ambulance. After witnessing this incident we noticed at all of the pools there are also no backboards which is extremely unsafe for accidents in pools.
There is a lot of room for improvement at this hotel hopefully management takes the time to address the issues in the future. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points Best beach I've ever seen Excellent food at a la cartes Modern property
The weak points Not enough loungers or shade/huts Lack of towels Maid forget to clean our room on one day Buffet dishes dirty Shower leaked all over the floor Staff not prepared to deal with emergencies
jcc Niagara Fall, ON Previously EUROSTARS CAYO SANTA MARIA for this review from 2014-02-22 to 2014-03-01 (7 days) Written on 2014-03-03
“ Great spot...awful food.”
Great pools, beautiful gardens, lots of shows at night..... But when your sick and hungry it's hard to enjoy them. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points The ocean was crystal clear, the most beautiful I've ever seen no seaweed or rocks. Minimal waves. Great for kids!
The weak points My daughter got food poisoning and had to go to the clinic, a very terrible experience. She was in bed for 3 days. The dr was good but they have limited equipment and meds. We also discovered the bottled water was being refilled.
Wouldn't Return. Barrie, ON Previously EUROSTARS CAYO SANTA MARIA for this review from 2014-02-21 to 2014-02-28 (7 days) Written on 2014-03-02
“ Eurostar,cayo santa maria cuba”
very good in all , Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points receptive personnel.
The weak points only 3 good shows every week and same show 2nd week.
Lise Boudreau Laprairie, QC Previously EUROSTARS CAYO SANTA MARIA for this review from 2014-02-11 to 2014-02-25 (14 days) Written on 2014-02-27
“ Très bien”
Nous avons fait un superbe voyage. Le site est vraiment bien entretenu, la plage est magnifique, les chambres sont spacieuses et très bien divisées, le buffet est potable (hummm...les crêpes fait sur place sont succulente) et le choix de restaurants est bien. Je dirais qu'il y a encore un peu de rodage à faire quand au service au buffet mais à part ça, je n'ai rien à redire. Même l'animation est super en tout temps et les activités proposés sont bien. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points Très propre, la plage est magnifique et le service en dehors du buffet est excellent.
The weak points Service au buffet laisse un peu à désirer.
Nancy Deschatelets Gatineau, QC Previously EUROSTARS CAYO SANTA MARIA for this review from 2014-02-16 to 2014-02-23 (7 days) Written on 2014-02-26
“ Never again”
Arrival at hotel, no greeting, herded to table to collect envelope with your bracelet, a poor photocopy of a map of the resort and 2 prebooked a la carte reservations. then pointed back to the lobby to fill out a form and get your key. When I asked where our building/room is was told to read the map.Room was lovely except for the ants raling all over the floor and desk. Called about the problem but no one came, cupboard holding the bar fridge door kept coming off hinges. Buffet was very limited, repetative and cold with inappropriate items at certain times unless you like brussells sprouts for breakfast. Lineups were long for toast, omelets and grill items at other meals.There were water issues and we were not informed about until after the fact. Water availability was sporatic and at one point we had none for a day and a half. After not being able to shower or flush your toilet for that period of time a note tucked in your door saying they were sorry for the technical difficulties and hope we enjoy our stay hardly cut it. The money exchange ran out of money and was closed frequently. Though they say french fries on the menu in the grill there were none for the etire stay and they ran out of things frequently. The plus side is the wait staff and housekeeping staff are very pleasant.I will not being going back to this resort. Having been to Cuba multiple time I feel that this resort should be rated a three star at best until they get their stuff together. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points The Beach, pool and wait staff
The weak points Management and organization
W. D Welland, ON Previously EUROSTARS CAYO SANTA MARIA for this review from 2014-02-04 to 2014-02-11 (7 days) Written on 2014-02-13
“ Hotel ok, food not ok!”
Hotel was new but just ok. Eat a big breaky(unless the flies beat you to it)because lunch & dinner are awful! Got sick on day 3 & took a week to feel ok! Should be renamed "The Smokers Eurostars" Nasty guests polluted the air everywhere..lobby, pool & beach; cigarette butts on sand! When the mosquito fogging 7am/7pm happens,RUN! Yuck! Lots of sand fleas...still scratching! Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points Beach & staff are awesome
The weak points Terrible Food; Rude smokers...no designated non smoking areas
Non smokers with children Ottawa, ON Previously EUROSTARS CAYO SANTA MARIA for this review from 2014-01-26 to 2014-02-02 (7 days) Written on 2014-02-20
My review (same as tripadvisor.com)
We booked our trip on December 28th and at the time, the hotel was rated 4th (of 9), with mostly positive reviews. Cut to one month later, it is rated 7th and based on things I heard from fellow guests while there, I predict it will be 9th very shortly. The beach is beautiful, the food and service are horrible and completely unacceptable. Recent reviews have said it all, so I will keep it short with a couple of examples. I rarely ate any meat because I was so scared of getting sick. It's interesting to see the gardeners in charge of the pig roast. Hint: the pig shouldn't still have its hair on it. The buffet menu never changed and a few items you'd find: fish with marinera sauce, pickled onions, taco flavored rice and, french fries for breakfast. Undercooked, overcooked, flies; you name it, you got it. "A La Carte" meals were equally as bad. Servers are trained to say "1,2,3 surprise" when they unvail the dish to you, and trust me, you do not want to see the surprise. We left the snack bar on at least 3 different occasions as the service was non-existant. The maid changed our towels once, despite repeated requests. One day she told us she would come back later. The next she told us to go to the front desk ourselves. I called first and waited for them to show up for 3 hours to no avail. I then went to the front desk and spoke to someone whom I thought was in a managerial position. I was assured I would get them that night and of course never did. I would not recommend this hotel to anyone. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points Beach
The weak points Food, service
Nm86 St-Lambert, QC Previously EUROSTARS CAYO SANTA MARIA for this review from 2014-01-19 to 2014-01-26 (7 days) Written on 2014-01-28
The resort is amazing - very nice layout. Everything is brand new and clean. The rooms have modern design. The staff has a lot of learning to do (service and language). We found the snack bar to be the most disorganized place. If you want pizza, you need to be there at noon, otherwise, they run out of dough after 10min of serving. Food selection is poor. We were most impressed with the bartender in the lobby - Rafael (Raffaello) - amazing job! Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points clean. Beach. Walking distance to the Market at Memories resort. Bartender in the lobby - Rafael - amazing job!
The weak points Food selection. Dark at night on the paths.
Arthur Pickering, ON Previously EUROSTARS CAYO SANTA MARIA for this review from 2014-01-16 to 2014-01-23 (7 days) Written on 2014-01-27
“ Eurostars Jan 2014”
My 4th time in Cuba. Best "property" I have been on. Some staff inexperienced, but friendly. Bring a travel mug for fewer trips to the bar/keeping drinks cold. Some food questionable, but good choice in daytime. Breakfast very good. Would repeat visit. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points Pools, Beaches, Room Design, Newness of everything, gardens.
The weak points Food (sometimes only needs further cooking), some staff very new/inexperienced. Mopeds (only 3), Currency exchange (often out of money). Internet (none - they do not have the "code"). Very dark on paths at night (could be dangerous if you fall off path).
Phil Nicholls Oshawa, ON Previously EUROSTARS CAYO SANTA MARIA for this review from 2014-01-16 to 2014-01-23 (7 days) Written on 2014-01-25
“ Perfect Vacation at Eurostarr”
We loved this new resort, beautiful beach, amazing staff, clean, felt safe,but it still has to fix some problems, landscaping unfinished, lighting in pathways and money exchange problems. Food was very good but a la carte not good, cold food, burnt meat, preferred buffet or grill at beach. Overall we loved it and will return. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points Beach, staff at restaurants and bars,beautiful resort, food great
The weak points Currency exchange office ran out of money often, staff at reception and store not very friendly, internet access should be free like other resorts
Rick A Vaughan, ON Previously EUROSTARS CAYO SANTA MARIA for this review from 2014-01-14 to 2014-01-21 (7 days) Written on 2014-01-23
“ Wish I went elsewhere”
I was disappointed with the service. I never travel and this was the first time in three years I had the chance to go. So this was a special trip for me and it was ruined by the frustration with staff. No customer service at all. No once cared to make the guests happy. Read my review on trip ad-visor under allandlulu. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points modern hotel. Nice fixtures. Lobby open concept. Pools over look ocean. Spacious eating areas. Great Entertainment area.
The weak points Staff is disorganized and disengaged with guests. Service was so terrible. Food was medicore. Long line ups everywhere. Bank was always closed. No towels. Bad handling of food. Limited internet access. Staff never picked up phone.
Luciana T Thornhill, ON Stay from 2014-01-04 to 2014-01-11 (7 days) Written on 2014-01-13
“ Beautiful resort but needs better management.”
Overall we had a great experience but we heard some horror stories from other travellers. It's a really beautiful beach and resort and has tremendous potential but will not succeed under it's current management direction. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points A gorgeous white sand beach and beautiful turquoise water. The resort is of modern design with a great ambiance. This place a potential to be amazing in a couple of years.
The weak points This resort needs strong management, as it's poorly organized. Staff are nice but most are not trained properly. The food is not bad by Cuban resort standards but definitely lacked variety. I don't believe the resort was ready to handle it full capacity.
Dee V Toronto, ON Stay from 2013-12-31 to 2014-01-07 (7 days) Written on 2014-01-22
“ Eurostars cayo santa maria”
beach is beautiful, white sand and not hot to walk on. Weather was perfect. The hotel needs more maintenance staff to clean up the beach. Vacationers littered the beach with plastic cups, straws, etc... Pools were very clean. Food was mediocre (but we didn't go to Cuba for the food). Cold cuts, cheeses, anything with mayo was not put on ice so we avoided those types of food. Long line-ups for the grills to eat lunch. The only drawback was the bug bites. Huge welts and extremely itchy. Not sure if it was from the beach, pool or just walking around. Didn't feel the insects bite. For the first 4 days, the hotel's cashier had no cuban money to exchange. We walked to the next hotel to exchange money. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points beach is beautiful with white soft sand.
The weak points bug bites, long line-ups for everything from the grill to reserving for dinner restaurants.
Jm Caledon Village, ON Stay from 2013-12-28 to 2014-01-04 (7 days) Written on 2014-01-06
“ Christmas at Eurostaro”
We had an amazing stay at the Eurostar this past Christmas. The service was outstanding and the resort is extremely clean (I was really impressed). I loved that you were served at the beach and pool with drinks. Great touch! The rooms were beautiful and the bathrooms were amazing. The food was the typical Cuban Food. I wish there was a little more variety. I suggested that they should have a theme for each night to have variety at the buffet. The food on Christmas Eve was outstanding!!!! The variety and abundance was outstanding. Extremely well done! Overall, I loved this resort, I have recommended it to others and I will return as it was a great place for both adults and children! Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points Cleanliness, Rooms were large and beautiful and the bathrooms in the rooms were amazing. The food at the buffet for Christmas was outstanding. Very well done!!!
The weak points I wish there was a little more variety. I suggested that they should have a theme for each night to have variety at the buffet. For example, Friday night is seafood night, Saturday is Mexican night, Sunday is Canadian night, etc
Antonio Dicorato Stay from 2013-12-20 to 2013-12-27 (7 days) Written on 2014-01-14
“ Good value for money”
The first time I went to Cuba was almost 20 years ago. I had been told that things have improved dramatically. In part, I agree. The Eurostars premises are a solid 4-star (for Cuba) with beautiful swimming pools, an impressive theatre space, an incredible beach, and clean, spacious rooms. The people who work there are genuinely friendly and strive to provide good service.
Our only complaint was with the food at the buffet and the Guiro a-la-carte restaurant. I don’t expect gourmet at any resort buffet, much less one in Cuba, but (apart from the baked goods) what they did with the ingredients available to them revealed little culinary skill or imagination. Our meal at the Guiro restaurant was worse than the buffet: the chicken and rice seemed to have been sitting under heat lamps for hours. The kitchen staff there seemed to lack basic common sense for food safety: two of our appetizers, which consisted of a couple of rolled-up pre-packaged ham slices, contained a hidden half-toothpick. Before I had a chance to warn my daughter, she had hurt her mouth. Beware: if you have sensitivities to dairy or gluten, there are very few options for you.
All in all, if food is not important to you, then Eurostars will exceed your expectations! Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants
The strong points The beach/water and beach service, and the pools and pool service.
The weak points The food.
Vacationers Waterloo, ON Stay from 2013-12-19 to 2013-12-26 (7 days) Written on 2013-12-28