Grand Palladium Punta Cana Resort
About La Altagracia
Book a vacation package at Grand Palladium Punta Cana Resort and Spa in Punta Cana, Dominican Republic.
Located along the turquoise shores of the renowned Bavaro Beach, the Grand Palladium Punta Cana Resort and Spa, offers an idyllic setting for the most relaxing Punta Cana vacations. Retreat to spacious rooms, featuring elegant decor, and deluxe room amenities. Please your palate with a variety of dining options, revel in an array of fun-filled activities, and let the supervised, age-appropriate Kids Clubs keep the little ones entertained. Indulge in pampering treatments at the world-class spa or tee off at one of the championship golf courses nearby. Whether you want to bask under the golden sun while lounging by a sparkling pool, or fill your days with non-stop action and adventure, the Grand Palladium Punta Cana Resort and Spa is the perfect place to enjoy it all.
EXPERIENCE THE DIFFERENCE Direct flights with our Award-Winning Champagne Service Exclusive Offers negotiated by our Travel Experts Unique Holiday Collections Designed Just for You
Beachfront (at select resorts)Kids Stay, Play and Eat FREE deals (for select travel dates) Ideal for familiesSupervised kids clubSpacious rooms (some accommodating 3 children or more)Variety of room types and locationsHigh customer approval ratingFor resort specific inclusions click here
2 kids (2-12 yrs.) Stay, Play and Eat FREESpecial pricing for teens (13-17 yrs.)No single supplement for 1 adult sharing a room with up to 2 children (standard room category)Partly shaded kids pool and shaded playgroundSmile Kids Club program1 L of water per room dailyFor resort specific inclusions click here
FREE Wi-Fi in lobby
Location BeachfrontArea Bavaro Beach Property Amenities of Grand Palladium Punta Cana Resort and Spa 535 Room(s)10 Building(s)2 Pool(s)Medical centre ($)Medical services ($)Jacuzzi Children's section in main pool Kids Club ($)Dining/Entertainment at Grand Palladium Punta Cana Resort and Spa 13 Restaurant(s)15 Bar(s)Room amenities Deluxe Room Maximum Number of Adults 4 Maximum Number of Children 2 Maximum Occupancy 4 Air-conditioned 1 King or 2 Double beds Satellite TV Hair dryer Hydro massage bathtub Coffee/tea maker Iron & Ironing board Mini-bar (re-stocked three times/week)Clock radio w/ MP3 connection Pillow menu ($)Balcony or Terrace In-room safe Bathroom Minimum Adults 1 Meal plans All Inclusive • 3 meals daily plus snacks • All drinks (domestic beer and cocktails, select international brands, house wine with meals) • Baby Club (1-3 yrs) • Kids' Club (4-12 yrs) • Junior Club (13-21 yrs) • Daily activities* • Evening entertainment • Non-motorized water sports*
*Time restrictions apply (1hr per person/per day) Extra features Smile Resorts™ • 2 kids 2-12 yrs stay, play and eat free • Exclusive pricing for teens 13-17 yrs • No single supplement on Standard room category • Partly shaded playground • Smile Kids club program • 1 Litre of water per room per day • Welcome cocktail • Mini-bar re-stocked daily • Unlimited à la carte dining, no reservations required • Beach towels in room upon arrival
Added Values The Grand Palladium Punta Cana will be offering the following Added Value for all guests:
• Special identifying bracelet/wristband for Sunwing guests: bracelet of a distinctive colour • Welcome letter from the Management of the hotel – welcoming and explaining the advantage program • Weekly cocktail party for Sunwing guests only (with member of Management team participation) • Fruit plate (or similar) in the room on arrival • A discount of 15% on any and all Spa services and treatments • Vouchers for a total of (max) $50 per reservation/room to be used against extras at the hotel (upgrades, spa-treatments, specialty wine, laundry) • Food Allergy program • Special children’s program from 1-17 yrs old and from (09.00am to 11.00pm) • Reservations for specialty restaurants are not required • Entrance to the disco is free of charge and drinks are included • Complimentary Wi-Fi Bonus features Stay at 1, Play at 3 Guests of the Grand Palladium Punta Cana have full use of all the facilities at the Grand Pallladium Palace and Grand Palladium Bavaro except for the facilities of the "adults only" Royal Suites Turquesa. Only Royal Suites guests have access to these Royal Suites facilities. Honeymoon Bonus • Complimentary gifts in room upon arrival • Free room upgrade (subject to availability) • Late checkout.
Maximum 2 months from actual date of marriage this is applicable. Proof of marriage will be required upon check-in. Please request at the time of booking. Family Collection • Resorts with beachfront locations • All rated as “Ideal for Families” by previous customers • Supervised Kids clubs and playgrounds • Daytime activities and evening entertainment • Variety of choices of room type and location • Great value “Kids stay, play and eat free” deals available • 85% or higher Previous Customer Approval Rating Child Policy • Children under 3 yrs stay free when sharing a room with 2 adults. •1st & 2nd Children (3-12 yrs) stay free when sharing a room with 2 adults. • 3rd Child (3-12 yrs) pay special rates when sharing a room with 2 adults. • Teens (13-17 yrs) pay special rates when sharing a room with 2 adults.
“Not a resort for me”
This resort was way too big for me!!! I feel as though I spent half of my vacation getting where I wanted to be. The air conditioning in our did not work well and they would not do anything about it and the safe did not work. On the up side the food was good and people friendly. renovations being done in the room next door to us started way too early banging and hammering at 8am.
The strong points close to the air port food was good staff was friendly The weak points rooms needed upgrading staff should be able to speak more english
Steven Webster Barrie, ON from 2014-04-21 to 2014-04-28 (7 days)
Beautiful resort loved the beach & spa the most!
The strong points clean & close to everything The weak points poor comunication on activities going on
Wendy Hawkins Pennfield, NB from 2014-04-20 to 2014-04-28 (8 days)
hotel was great,lots of restaurants and bars to choose from.beach is wonderful can walk for a long ways both directions.staff was always smiling and friendly .we had no complaints would go back again.
The strong points in the center of everything,2 very large pools,and beautiful white beach The weak points need more Baileys & Canadian rye in the lobby bars,not just in hemmingways bar
Nelda Kelly Upper Kingsclear , NB from 2014-04-19 to 2014-04-26 (7 days)
The hotel was wonderful, we have stayed a few times at this Palladium and others in Mexico. Room was big, always clean , mini bar was stocked everyday.
The strong points rooms are big and always clean The weak points Long wait for the restuarants no reservations taken and can be a little tiresome
Paula Bonacci Vaughan, ON from 2014-03-08 to 2014-03-17 (9 days)
We recently returned from a vacation, that we booked through Sunwing, for the Grand Palladium Punta Cana. There were four of us that traveled there, my wife and I and another couple. We were very excited to travel to this resort and expected this to be a nice resort after reading their website description, seeing that it was rated 4.5 stars on the Sunwing website and it is "Highly Recommended by Sunwing Vacationers". Upon checking in, we went to our room in Building 2000, near the main pool and the beach. We entered the room to find the room had a large puddle of water in the center of the room that appeared to be caused by leaking plumbing from the floor above. There was a strong mold smell in the room as well. We immediately requested to change rooms. We were told that nothing else was available and we would have to stay there for a night or two until something came available. We insisted that we could not stay in this room and after a long ordeal with the resort staff my wife and I were finally moved to a different room, but in a building that was quite far from the friends we were traveling with. This was disappointing, but we decided that we could make it work. We arrived to our new room, Room #7209. Upon entering the room, it looked fairly decent, but quite outdated compared to other resorts that we have stayed at. But it was clean with no puddles or water leaking. After being in the room for a half hour unpacking, we discovered that the air conditioning was not working properly. The air conditioner was running, but there was not cold air coming out. Since we had arrived at around 6 pm and had wasted a lot of time with changing rooms, we decided we needed to eat and we would talk to the hotel staff after dinner. We quickly went to the buffet and then to the front desk to ask them to have someone come fix our a/c as soon as possible as it was quite warm in our room. At the end of the first night we did not have anyone service our a/c, so we uncomfortably tried to sleep in our room that was around 26 C. There were no windows that could be open and the patio door did not have a screen. The next morning we had a shower, only to find that the shower head was hanging by its hose as the mounting part of the shower was broken. After we were ready, we went to the front desk again and asked for someone to please fix our a/c and fix the shower head. We then went to our Sunwing welcome meeting. We were told of all the amenities the hotel had to offer and all the rules, including that all the a la carte restaurants did not require reservations. We only needed to show up at the restaurant of our choice, no restrictions on the number of times we went. Later that evening on our way to our Valentine’s Day diner at the Italian restaurant, we stopped by the front desk to inquire about our service requests. We were told that not only had no one been to our room, but none of our service issues had ever been put into the system. He told us that someone would be there to fix our a/c that evening. We went to dinner at the Italian restaurant and we were told that although we were there very early (7:00 pm), it would be a 45 min wait. We order a drink and waited outside for our name to be called. At 8:00 pm, we still hadn’t been called. At 8:30 we checked to see how much longer and we were told 30 minutes. We checked again at 9:15 and were told not much longer but they couldn’t give us a time. Finally at 9:45 they told us that the restaurant was not filling anymore tables as they closed at 10 pm. Extremely disappointed with this level of service we rushed to the buffet to quickly try to have dinner there in the 15 minutes before the buffet closed. Not exactly the Valentine’s Day dinner my wife and I were hoping for. Later that evening we returned to our room to find our a/c was still not working. Frustrated with our experience, thus far at the end of day 2, we went to bed in our now 25.5 C room. On day 3, it went much the same, no one had fixed our a/c or shower head (which we ended up taping to a pole in our shower) and we discovered something about the restaurants. Guests that have stayed at Palladiums a minimum of 7 times received a yellow bracelet and guests from the Royal Suites portion of the resort received a silver or gold bracelet. These bracelets allowed them to make reservations to any of the restaurants, however, the remainder of the guests were not able to make reservations. Instead it was suggested by other guests and hotel staff that we would need to line up outside the restaurant 30 minutes to 60 minutes before the restaurants opened to be guaranteed a possibility of getting into that restaurant that night. We have stayed at many resorts before and have never heard of this. Not only did this make us feel like second class guests at this resort, but this was not made clear on any of the Sunwing information we had seen or Palladium information we had read. The remainder of the trip continued to be a similar trend of our first few days, we went without getting our a/c or shower fixed, we got sick multiple times from the food at the snack bar and the buffet. We were sitting at the pool bar one afternoon and a woman sitting at the other end discovered feces in the pool. We all immediately informed the hotel staff and nothing was done. Our friends that we traveled with also had the same experience, they too on their day 3 had the ceiling begin to leak in their room (Room #2007), which turned into water pouring into the room and out into the hallway. They changed rooms and found a cock roaches in their new room one morning (Room #3025). And they also were sick on multiple times from the snack bar and buffet. The more people we met around the resort, it seemed they too had similar experiences to us. We're not ones to complain about traveling and post poor reviews on websites. But by day 3 of our vacation we honestly regretted going to this resort and if we can spare another couple from the same disappointment, then we're happy.
The strong points Great Beach Close to the airport Good food at the a la carte restaurants The weak points Terrible rooms Poor customer service at the front desk Two-tier service/reservations at a la cartes
Unhappy with Palladium London, ON from 2014-02-13 to 2014-02-20 (7 days)
We were dropped off at the Punta Cana where our reservation was but they were full. There was a 3 mo. old, a 3 yr. old, the children's parents and both grandmothers so a wide range of ages and a very long travel day from Toronto. There was a lot of confusion behind the reception desk and zero efficiency at check in. We were eventually sent to the Grand Palladium Bavara and received an upgraded room at no additional charge. After 3 calls to the front desk re air conditioning problems and no lock on the balcony door, I gave up. No one ever came to fix it. The other grandmother in our party had a room safe where the pins were broken. She called to have it fixed and no one ever came. Also, when one personally addressed a concern at the front desk, the staff brushed the concern off, alluded to the fact that they didn't understand English and walked away. Also, other arrivals were receiving a cloth to wipe their face as they disembarked from the bus and a complimentary drink. We were offered neither. The cleaning of the room was sporadic - ie. bathtub wasn't cleaned each day yet used the evening before. It was a very disappointing experience and I likely won't return to the Dominican Republic. There are other places to go that value the tourist and offer much better customer service. This probably doesn't matter to the Grand Palladium as the resort was full and because of that, they don't have to offer customer service. We met folks in the pool, who were complaining about the same issues we had.
The strong points Beaches The weak points A complacent attitude with most of the staff that they don't care, yet want the tips. Very little English spoken by staff. I felt they did understand but alluded that they didn't so they wouldn't have to take ownership of a concern.
Sharon Walton Coldwater, ON from 2014-02-04 to 2014-02-11 (7 days)
“Great 1st Holiday South”
Overall a great vacation.
The strong points Very clean grounds and wonderful staff everywhere on the resort and excusions. The weak points Slow service on entrance at the front desk, not the best first impression. Having said that though service staff were all polite and friendly.
Claire London, ON from 2014-01-18 to 2014-01-25 (7 days)
“Royal Suites Turquesa, Grand Palladium”
Our experience was excellent. The employees at this hotel were very professional & always had a smile. The restaurants were amazing, but they need more choices for lunch time. The food was excellent at all locations. When checking out, a hotel employee who arranged excursions gave us an unexpected gift, which was a perfect end to our stay. Very happy memories.
The strong points Fabulous service at Pool Bar and on the beach for drinks. Staff were fantastic. Genuine desire to see their guests have a good time. OLA!! The weak points No separate bathroom in the room-lack of privacy; noise in the hallways when staff started work due to no insulation at doors; lack of lounge chairs at beach/pool due to people "holding" chairs/tables with their towels/personal items, then leaving.
Barbara Ann Birch Scarborough, ON from 2013-11-02 to 2013-11-09 (7 days)
“Palladium Royal Suites”
We had a wonderful stay at the Palladium Royal Suites. The service was top notch and everyone was always willing to help to ensure our stay was great. We had a free upgrade to a deluxe room and it was worth every moment. Sunwing is a decent airline however leg room was very restricted. A experience. Would go again.
The strong points Quality and great customer service. Attractive scenery which is great for relaxation. The weak points Towels were missing quite often for long periods of time.
Amanda Rebecca Lasalle, QC from 2013-09-14 to 2013-09-21 (7 days)
The resort is one of the best in Punta Cana. They need to work a little harder on their entertainment & POP people. More training is needed to keep everyone in sync. Also an activity schedule in the resort info envelope at time of arrival / sign in would be a very smart move for the Palladium. This way you would know what was going on and where at all times during your stay at this resort ( no guessing ; after all you are on vacation and should not be required to tihink too much)
The strong points Beach is beautiful. Very clean resort. Beautiful grounds. The weak points POP people / entertainment
Relaxed London, ON from 2013-05-18 to 2013-05-25 (7 days)