Grand Bahia Principe Jamaica Royal Golden

About Runaway Bay, Jamaica

Grand Bahia Principe Jamaica Royal Golden departure from Calgary, Regina, Edmonton and Saskatoon

Located in the heart of Runaway Bay, this Victorian-inspired resort combines a lively atmosphere with Jamaica's natural splendor for a terrific vacation experience. A premium resort, the Grand Bahia Principe Jamaica delights with its expansive stretch of soft white sandy beach and three lake-style swimming pools. Days at the Bahia are often spent engaging in friendly competition during beach & pool sports or with the breeze tickling your skin as you take to the waves onboard a kayak, catamaran or windsurfer. Mouthwatering meals are served from the international buffet and the four specialty restaurants, while the resort's six bars create cool cocktails everyone will love. After the sun has set, the resort's entertainment complex, Pueblo Principe comes to life with a sports bar (extra charges), karaoke bar and disco waiting for you. **Sunquest customers also have the option of staying in the exclusive Club Diamond section of the resort. Here you will enjoy a number of VIP extras such as rooms that are closer to the beach, private check-in/out, exclusive restaurants, VIP room amenities, complimentary safe, private lounge, a 20% discount at the spa and more.

“ Glad we paid a 4 star price”
We had a good time because we are not looking for problems. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points beach lots of room. lots of chairs some staff are great like Douglas (big pants) bartender. Maids were great! Compound was very clean and grounds were beautiful

The weak points variety of food same all week (buffay) some staff are not very nice or just not very helpful.everybody moves on Jamaican time, very slow, no rush.

Julien Mainville Etobicoke, ON Review for hotel Grand Bahia Principe Jamaica from 2015-10-03 to 2015-10-10 (7 days) Written on 2015-10-12

“ Grand Disappointment”

This hotel falls short of it's supposed 5 star rating. When I arrived at the hotel after a long gruelling journey I was told my room was not ready. No apology or regret was expressed. The lobby is not air conditioned, so in no time sweat was dripping down my back. While waiting over an hour for my room I was pursued by the hotel "Privilege" staff trying to get me to sign up for a tour of the hotel & promising gifts at the end (I later found out this is where a sales team pressures you to sign up for their travel club). They asked me personal questions such as my age, and I found out it's because if you're above 35 they get an added bonus for signing you up.

When I first arrived in my room, I noticed there were NO hand towels, NO wash cloths and NO soap provided. I've been to motels better stocked than this. The bed sheet and pillow cases also had stains on them. The service was quite appalling. It took forever to get these basic items to my room. Even the managers/supervisors will tell you they are looking into your request/concern - but they all lie! I was told by a manager when I went to complain about a number of things (like staff entering my room even though I had the do not disturb sign up) that since it's low season certain details aren't attended to. Oh - so I guess since I'm travelling during low season my money isn't as good & I'm not as valued as a guest travelling during high season.

Even after complaining about staff entering my room when I had the sign up, someone entered again. One morning while waiting for housekeeping to bring me an umbrella that should have been stocked in my room, I ended up missing breakfast because after 1.5 hours housekeeping never came. The supervisor's response to me was to go buy my breakfast at one of the local shops (even though I had paid for an all-inclusive trip).

At one point staff had slid a letter under my door alerting me to the fact that there was "no voucher for me on file." I was made to feel like a common thief being evicted from their apartment. I went to the front desk and inquired what the voucher was (I booked this trip online & wasn't told I needed a voucher). Luckily at home I had printed the voucher they sought & promptly gave it to them.

I will never go to this hotel again and I've been telling everyone I met after my trip never to come here either. if I can help spare at least one person from the trauma I experienced I will do so. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points located in Jamaica

The weak points Customer service is dreadful. They show they really don't care whether or not your are a satisfied customer.

Sophie Coquitlam, BC Stay from 2015-09-28 to 2015-10-03 (5 days) Written on 2015-10-05

“ One Love Jamaica”

Beautiful Hotel! Amazing Vaca! Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Highly Recommend!

The weak points Excursion Transportation!

Jessica Ann Miller Scarborough, ON Review for hotel Grand Bahia Principe Jamaica from 2015-09-07 to 2015-09-12 (5 days) Written on 2015-09-14

“ DONT GO!!!! DONT WASTE TIME &MONEY!!!”

I Just got back today . Aug 30 2015 to sept 06 2015. The people work like they hate their job . Food is not good , pool is dirty never change water . Room service are slow . Saw a lot of bad comment but still give it a try. Didn't like it . Everything is very slow . If you want to relax don't go here the people work here are not happy Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Beach is nice but have to walk far

The weak points Everything is bad

Karen Saint Leonard, QC Stay from 2015-08-30 to 2015-09-06 (7 days) Written on 2015-09-07

“ Good value for the dollar”

Transfers from airport to hotel and back to airport were easy and on time Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Good choice of a la carte restaurants

The weak points $15 per day to rent a wheelchair was a bit overpriced

Robert Clairmont Hamilton, ON Review for hotel Grand Bahia Principe Jamaica from 2015-05-08 to 2015-05-15 (7 days) Written on 2015-05-17

“ 5 Star resorts not what they used to be”

Overall, we had a good vacation but the beverage service at the buffet was very slow. There was no bar service at the evening shows. Lobby internet was painfully slow or non-existant. Housekeeping was also lacking for a 5 Star resort. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Service and food quality was excellent at the a la carte restaurants and at the beach snack bar. The pool deck was very spacious--one of the best of all the resorts that I have been to.

The weak points Housekeeping was not what I expect of a 5 Star resort. It was late in the afternoon, not at all or we were without clean towels until late in the evening.

Carol Waterloo, ON Review for hotel Grand Bahia Principe Jamaica from 2015-04-24 to 2015-05-01 (7 days) Written on 2015-05-18

“ Grand Bahia principe”

The food at the buffet was not good. The hotel was not clean(I got very sick). Staff were okay. We had one dinner at the Italian restaurant, it was terrible. However, we had dinner on the beach and that was great, a lot of care put into making the meal nice for us. It's my opinion that this hotel is for people who are young and like to party or those who are middle aged who like to drink themselves to sleep or do drugs. If you are getting away just to relax in peace then this is not the place for you. Like I said this is just my opinion. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Nice shopping, our housekeeper(Janet) was very nice.

The weak points Gravel on beach, broken lounge chairs, food at buffet not good, hotel needs to be cleaned better(disinfected),

Lisa Paonessa Brampton, ON Review for hotel Grand Bahia Principe Jamaica from 2015-04-03 to 2015-04-08 (5 days) Written on 2015-04-11

“ Have been to better 5 star all inclusives”

have been to better 5 star all inclusives Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Excellent food quality and variety of hot dishes. Beautiful pool, very friendly staff, entertaining pool staff, catamaran dune river falls tour was fantastic

The weak points Fruit variety was lacking in the buffet, less than stellar cleanliness in the bathroom, many cracks and chipped paint in the main lobby, room service is an extra cost

c and a Milton, ON Review for hotel Grand Bahia Principe Jamaica from 2015-03-29 to 2015-04-04 (6 days) Written on 2015-04-08

“ Great holiday!”

Enjoyed the Grand Bahia Principe a lot! Beach and grounds were beautiful!! Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Beaches, assortment of food, towel service

The weak points A few things needed updating such as the lock on the balcony (didn't work), shower door didn't close (but I didn't ask to get them fixed)

Lindsay Guelph, ON Review for hotel Grand Bahia Principe Jamaica from 2015-03-12 to 2015-03-17 (5 days) Written on 2015-04-04

“ Runaway Bay”

Overall very good in comparison with other resorts of the same rating. Rooms were very clean, no problems with food, quality or amount of choice. Man made beach was OK. Not great, very gritty with no soft sand. Water sports equipment needs upgrading. Staff very helpful. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Food Quality, Clean Rooms

The weak points Water sports equipment. Avoid Air Transat Rep

Satisfied Holland Landing, ON Review for hotel Grand Bahia Principe Jamaica from 2015-03-09 to 2015-03-16 (7 days) Written on 2015-03-18

“ As Expected (for 3.5-4 stars)”

Great value for money, but this isn't a 5 star resort; not even for Cuban/Dominican standards, let alone Jamaica. Room would be cleaned, but no new clean towels would be available until late in the afternoon. There'd be lineups for food, and no clean plates/utensils available once you eventually got seated. Hundreds of lounge chairs lay empty yet 'reserved' with towels on them, while only a few are actually in use on the beach. Thus, you're forced to get creative and will rarely have a good spot to relax. This hotel has a lower price, but please note that you get what you pay for. A la carte restaurants are good. This is another 'white lie' adults-only resort. There are adults-only sections, but they are surrounded by all-aged patrons. You'll be surprised when you find out this resort is only 8-9 years old. It has aged beyond it's years. Lastly, it's an hour east of Montego Bay, so trips to Ocho Rios are easy, but don't expect to go to Negril (for Rick's Cafe / sunsets) as it's a 3.5 hour drive each way. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points A la carte restaurants are nice. Everything else is 'as expected', assuming you're expecting a 3.5 to 4 star experience.

The weak points Waiting in line for tables. Waiting in line for plates to arrive. Waiting in line for cups to arrive. Having no spots available to sit on the beach or at the pool.

Dj Barrie, ON Review for hotel Grand Bahia Principe Jamaica from 2015-03-01 to 2015-03-06 (5 days) Written on 2015-03-12

“ Grand Bahia Principe Runaway Bay Jamaica”

The hotel is only 8 years old. It is pretty nice but is just starting to show its age. The food is average. By the end of the week you have seen enough of the buffet. Very friendly staff. Grounds and rooms were very nice and very clean. The beach was a bit disappointing. Overall not a bad vacation. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Nice hotel, friendly staff, beautiful grounds

The weak points Disappointed with beach a bit. Bit of a drive to a good beach. Sporting activities lacking.

Jim St.Thomas, ON Review for hotel Grand Bahia Principe Jamaica from 2015-02-13 to 2015-02-20 (7 days) Written on 2015-02-22

“ Recent Stay at Grand Bahia Principle”

Awesome, no complains. Lots of stairs and walking to get around but there is an evaluator if you need it. Beach is quiet and away from the noisy pool crowd. Food is awesome, lots of choices. No lobster but you can buy it on the beach in the water from a local for $10.00. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Beach, Food, Service, Cleanliness

The weak points Wireless Internet is spotty.

Suzann Glenboro, MB Review for hotel Grand Bahia Principe Jamaica from 2015-02-07 to 2015-02-14 (7 days) Written on 2015-02-18

“ Nice relaxing getaway”

It was great! Spa was devine, had a couples massage! Lots of choice for a la carte restuarants. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points reasonable, beautiful and very clean. a la cartes were good

The weak points better service if don Pablo, or tipped a lot, need more snack bars, was hard to get into a la cartes at the time we wanted to

Jen New Dundee, ON Review for hotel Grand Bahia Principe Jamaica from 2015-01-16 to 2015-01-23 (7 days) Written on 2015-02-02

“ Excellente expérience”

Nous avons été charmés par la courtoisie du personnel,la qualité de l'hotel. La température était au rendez vous et l'hotel n'était pas à pleine capacité ce qui faisait en sorte que les restaurants et les différentes activités sur le site étaient disponible facilement. Seulement la piscine et son environnement étaient très occupés. Il fallait se lever tot pour s'assurer d'un palapas autour de celle-ci meme si elle est très grande. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Qualité de la nouriture,emplacement de notre suite (bloc 17 etage 4),ambiance décontractée tout en étant réservée et respectueuse. Petit coin de plage paradisiaque. Il y en a pour tous les gouts.L'hotel est loin de l'aeroport..voyage agréable historique

The weak points Les restaurants sont excellents et luxueux. Le défaut est qu'il devrait y avoir des périodes pour enfants ou plus de restaurants sans enfants. (Enfants impatients qui nuisent à la tranquilité et au charme du resto)

Guylaine Longueuil, QC Review for hotel Grand Bahia Principe Jamaica from 2015-01-02 to 2015-01-09 (7 days) Written on 2015-01-14

“ GREAT TIME!”

Wonderful trip, had a great time. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Beaches, Staff, Food

The weak points Room was not as cold as it should be (AC), bathroom was a little run down

Tara Wilson Montreal, ON Review for hotel Grand Bahia Principe Jamaica from 2015-01-02 to 2015-01-09 (7 days) Written on 2015-01-12

“ Long waits, no towels, leaking roof, poor service”

hotel ran out of dishes, pool towels, always waiting in lines. Seemed the darker ur skin the better service given to u. We upgraded our pkg and not sure what extras we got as we didn't get anything extra. Beach was wonderful, but chairs broken, we had a great vacation, but will not go back to this hotel. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Beach and close to things

The weak points long lines, no pool towels, roof leaked, view was not a true ocean view

regill4 Carstairs, AB Review for hotel Grand Bahia Principe Jamaica from 2014-12-18 to 2014-12-25 (7 days) Written on 2014-12-27

“ Great food and staff”

I did like the resort. The beach was nice because it hardly had any waves. It was great for kids, but I have seen better beaches. The water was beautiful on one day but less blue on other days. I guess it depends on weather and ocean currents.

The food was great with jerk chicken at the beach hut and many other Jamiaican specialities offered each day and night.

The staff is very friendly. We did have some issues with check-in and had to wait until 7 p.m. to get our room when check-in is at 3 p.m. We could have been accomodated better.

The night shows were not the greatest.

I do wish they had towel racks on the balcony to hang a towel and bathing suit to dry.

The beach was well groommed each morning. I do wish they had bulit-in table on the parasols so you can place your drinks or beach bag.

I did enjoy my stay, but I probably will not go back. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Food and staff

The weak points Poor entertainment and kids club Not the greatest beach

Julie Prsa Montreal, QC Review for hotel Grand Bahia Principe Jamaica from 2014-10-26 to 2014-11-01 (6 days) Written on 2014-11-05

“ The Batson's”

This was a great experience. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Food, Service, Location

The weak points Could not fix any major issues like fixing Hot tub in room.

Cathy Batson Bridgetown, NS Review for hotel Grand Bahia Principe Jamaica from 2014-10-21 to 2014-10-31 (10 days) Written on 2014-11-02

“ Great place for relaxation”

We had a very relaxing trip - beautiful hotel, great beach, exceptional food. The spa was well worth the price, extremely professional. Only area for improvement would be the entertainment. If you're looking for a party place, this is not the resort for you Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points The beach and water was simply fantastic (you do have to walk away from the main area a little to access the best area for sunbathing and calm waters. Plenty of chairs and space - never had an issue. The food was exceptional :-)

The weak points Entertainment was lacking

Denise Toronto, ON Review for hotel Grand Bahia Principe Jamaica from 2014-10-08 to 2014-10-12 (4 days) Written on 2014-10-17

“ Vacation 2014”

Good weather, great food and drinks. Terrible beach so if you like to walk on rocks go. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Food and cleanliness.

The weak points Terrible beach and had to pay for the safe.

Gilda Biscotti Pierrefonds, QC Review for hotel Grand Bahia Principe Jamaica from 2014-07-26 to 2014-08-09 (14 days) Written on 2014-08-11

“ Excellent vacation!!!”

We had a wonderful vacation in Jamaica and would totally recommend the Grand Bahia Principe Runaway Bay. We had a bit of a hiccup on check in due to the people in our room checking out late resulting in us not being able to check in until an hour later than we were suppose to, but we were able to enjoy all the amenities of the hotel while we waited. This place is fantastic, the rooms are amazing, the view from our 4th floor room was breath taking and the staff goes out of their way to make your stay a great one. The food was wonderful at all the restaurants. Our favorites were the Grill and Don Pablo, but all the restaurants had excellent service and wonderful food.

The bar staff all have such a great attitude, they have fun, and really go out of their way to make sure you do too. We spent days by the pool and at the beach and must say that both are well kept and clean. I watch every morning as both the beach and pool staff cleaned and tidied both areas to make sure they were in tip top shape for the patrons of the day.

The grandure of this resort is wonderful, it really lives up to the pictures you see online, and the grounds are kept in excellent shape.

We purchased the Royal Golden package, which was a great perk, a few added things that really did make the trip that much better.

There is only one drawback that was easy to deal with, by simply saying "not interested" and walking by. They had people walking around the resort and in one area of the lobby that would ask you to attend a breakfast and tour of the special VIP section of the hotel, they wanted you to buy into a special package where you can visit other of the Grand Bahia resort properties, in return for taking the tour they give you a "special gift". We just told them we weren't interested, and once you are there a couple of days, they'll just leave you alone. Kind of a annoyance, but nothing major.

We can't wait to go back! Hopefully we can get another great deal the next time like we did this year. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Excellent resort, great food, friendly service, clean pool and grounds.

The weak points People walking around trying to get us to go on a tour and buy something we told them we weren't interested in.

Carolyn Joy Macdonald Fredericton, NB Review for hotel Grand Bahia Principe Jamaica from 2014-04-19 to 2014-04-26 (7 days) Written on 2014-04-28

“ Very nice vacation”

Had a very nice family vacation with family. Food very good, but a la carte booking very poor quality Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Nice beaches and pool, very good variety of food, very friendly staff

The weak points booking in rushed and incomplete, a la carte registry very poor, air conditioning in room barely comfortable at night, and all entertainment my wife and I would like to have attended too late in the evening after 9:30.

James M Lukacin Medicine Hat, AB Review for hotel Grand Bahia Principe Jamaica from 2014-04-16 to 2014-04-23 (7 days) Written on 2014-04-26

“ Great Time”

The hotel is well maintained and great staff. Upon check-in our room was not ready Philip coordinated an alternative room for 1 day. We decided we would remain in our room and when we approached the front desk to arrange not to move to another room, we were greeted with..."No problem. You do not have to move." No fuss. Perfect response. Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Staff and food excellent. Especially the front desk.

The weak points The internet access being limited to 60mins in the lobby was a joke. Wifi in your room should be free like other 5 star resorts. Luxury room in poor repair glad we did not have to pay for it.

Sheila Williams Toronto, ON Review for hotel Grand Bahia Principe Jamaica from 2014-04-12 to 2014-04-19 (7 days) Written on 2014-04-21

“ Fabulous Vacation”

This was our first trip to Jamaica and our 2nd time with a Gran Bahia resort. The hotel was beautiful and the staff friendly! The food was the best we've experienced at an all inclusive. We did the Mikado, Don Pablo and the Garden Grill. Hard to say which was our favorite as they were all great. Jerk Chicken at the beach snack bar was another daily favorite. We alternated days between the ocean (like bath water!) and the pool. What we enjoyed most about the pool is that you could see the ocean in the background! We can't wait to return next year! Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Food, pool, staff and location!

The weak points Our room was missing an iron, night table and the shower curtain was moldy and kept breaking.

Jonna Fort Erie, ON Review for hotel Grand Bahia Principe Jamaica from 2014-03-29 to 2014-04-05 (7 days) Written on 2014-04-09

“ Great Grand Bahia”

This hotel was great, it is rather large but it was fun exploring the property. Great view of the Caribbean, great beach and pool area. Bars were very well placed. One all age buffet and one adult only buffet could be limiting to a family but the food was fantastic. Rooms were comfortable, safe was extra which was disappointing. Night life was great, very entertaining staff and performers.

Overall great experience, great for everyone! Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Lots of things to do, great service and amenities

The weak points Towels are few and far between at time, recommend bringing your own. Safe is extra $6US a day.

Carolyn Jacksons Point, ON Review for hotel Grand Bahia Principe Jamaica from 2014-03-21 to 2014-03-28 (7 days) Written on 2014-03-30

“ Good value for the money”

We booked last minute and got a good deal - would definitely go back!! Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points Hotel room was very clean; never had trouble getting a beach chair; beach was clean, food was delicious especially the jerk chicken at lunch!

The weak points There was a mess on the floor to the stairs that took an entire day to clean; a sign was there and a gentlemen was even cleaning the stairs and yet still not cleaned. Our shower head was broken so we had to hand hold it but it was okay.

Megz Sherwood Park , AB Review for hotel Grand Bahia Principe Jamaica from 2014-03-20 to 2014-03-27 (7 days) Written on 2014-04-20

“ Our stay was amazing”

Our first time to Jamaica and won't be our last we loved every thing about this resort , as soon as we got there we asked for an upgrade and got it for less charge then what we seen on line were going back to this resort for sure Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points The staff here were amazing , you never had to wait for anything

The weak points The beach ,wasn't much of a beach it is more like a bay

Barbara Ann Macdonald Souris , Pr Review for hotel Grand Bahia Principe Jamaica from 2014-03-17 to 2014-03-24 (7 days) Written on 2014-03-26

“ Extremely Disappointed =2 1/2 star NOT 5”

Extremely disappointed! I always thought people who wrote negative things on websites were just the sort that usually complain about life in general. I am usually "Susie Frikkin Sunshine" or Madame Positivity. But this trip had me in tears and ready to go home on day 4 if they would have paid the flight exchange! We upgraded to Diamond service at time of booking and the only advantages were having 4 ala cartés pre reserved for us. and a friendly ear to pass our troubles on to but our deficits were never corrected!. The only positive was the FOOD! It was fantastic! The service was poor and delivered with attitude most of the time although there were about 5 individuals who made our trip tolerable. We had a dirty room with black moldy grout in the room and bathroom . The frosted doors had never been cleaned and had someone else's mucous products wiped on walls and doors. The sharp and broken showerhead kept falling off the wall while taking a shower. We never had sundries? Shampoo , handsoap and towels would vanish to never reappear.We had cockroaches that were never dealt with until day 5. No we did not take them up on the offer to switch rooms on night 5 as we only had 1 more night to sleep in that room?.It was impossible to get beach chairs as towels without people were taking up the majority of them at all locations. Not many people present? I have pictures to back all of this up. It was my 50th birthday and I wore the silly crown for the day and not a single staff wished me a happy birthday? No candle in a piece of cake. Nothing at all? Many tourists did. I spent the first 2 days cheering up my very disappointed spouse, then I convinced myself that roaches did NOT use humans as food sources (Thank you GOOGLE), then spent the rest of my time trying to hide from the sun as I sunburned the 2nd day because we could not find available chairs nor shade. The day we left I found an umbrella in the closet! I would have used it for shade had I known it was there! I really am not sure, even if they offered us a free trip, that we would return to Jamaica or this resort. I do NOT recommend it. It was advertised as a 5 star and it barely met the standards of a 2 1/2 star Cuban Agua Azulés in comparison. For almost 4 times the price! Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

The strong points The food at the ala carte restaurants and the buffet was exceptional.

The weak points The "noncompliance" to head staff requests for sundries, towels, cockroach problem and cleanliness. Poor middle staff attitude towards non-Exclusive/ Luxury premium paying guests. Overall uncleanliness of Hallways and a state of disrepair noticeable dirt.

A & W Deruddere Winnipeg, MB Review for hotel Grand Bahia Principe Jamaica from 2014-03-15 to 2014-03-22 (7 days) Written on 2014-04-12

“ John and Penny Gallo”

The beds were comfortable and they had nice linens.The room was typical layout and had everything we needed.we were one building away from the beach on the 4th floor.there was a good wieew of both the pool and ocean and it had a big wrap around balcony.even better was that the elevetar was across the hall from our roomand the all amenities were max 10 minute walk from our room. The beach was clean and shallow for our son to swim and also the pool.We liked the resort was large but it had a small community feel.The staff were friendly.The food was good-not gourmet but beeter than food in Cuba.All in all it was perfect vacation and we would definitely return Room Quality - Price Front desk / Reception Beaches Location Bathroom Staff / Crew Cleanliness Business Services Food / Restaurants

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