Vacation That Went bad... Not Worth Trying To Fraud Travel Agencies
Posted on 05/29/2019
Dont let this happen to you!!!!!!!!!!
Kindly be advised that we have received a chargeback. Important note *PASSENGERS AT DESTINATION*
* See attachments
Merci/Thank you
Hello Rosario,
I just heard your voice message. I would need a written confirmation in order for us to proceed with contacting the Hotel on this issue.
Once received, I will contact our Destination Services and they will attempt to collect from passengers. I will then advise of the outcome.
Thank you
Micky
Morning Hilary
Also looks like your not Hilary, just want to advise you that looks like you tried scamming me, will advise your that i will be sending the hotel to not them stay any longer unless you e transfer the funds in 1 hour
I think when the bank cancelled my card for the multiple air canada charges maybe they cancelled this charge too but I’m trying to get to the bottom of it.
I don’t have enough funds for an etransfer today. If
anything I would be able to etransfer first thing Friday morning when our
client payments come through.
I’m taking to my bank. They said if I sign a form they can remove this transaction from dispute
Ok. I’m working on it. They are sending me the forms I need to fill out.
I have just left the bank branch and submitted the forms. They said they will contact the merchant within 24 hours to advise that the charge is no longer being disputed. So I assume you will hear from them ASAP.
I asked them if they can call you and they said that they have to communicate directly with the merchant who made the charge in this case being air canada. I have spoken to air canada rep as well. They have said that Air Canada will be notified ASAP that the charge has been accepted. That’s the most I’m able to get them to do right at this time. I have never had this happen before and it’s been the most stressful experience.
Just as an update I also spoke with Micky in air canada vacations accounting and explained the situation again.
Hi
Just spoke to Air Canada Vacations and was advised they will contact Natasha for payment or they will cancel the reservation. This is not your credit card.
Good morning,
Yes, passengers were spoken to and in the end are unable to pay for file, therefore they were checking out at 9 this morning. File has been fully cancelled.
Hello, Rosario
After speaking with Hilary Hui (female), I can confirm to you that she is not the actual cardholder, though this should not be made known to her.
The Destination Reps have already left a message for the passengers, regarding payment. Nothing more will be discussed with Hilary Hui from this point on.
I will advise you on the outcome, I was told this would be before noon tomorrow.
Thank you
Hi Air Canada
Yes please proceed to collect from the passenger. I did contact the hotel this morning they have it on record and advised me that they need to hear from Air Canada Vacations. Also left Kumar a message saying that they need to pay this at the hotel
Hello Rosario,
Has been sent off.
Just a note. If for some reason, one of the passengers get in contact with you. Please advise that they need to co-operate with what the ACV Rep is asking of them. We have certain procedures to follow and do not want to create confusion on both ends.
Hello,
Thank you for sending me the invoice.
Natasha Kumar has my authorization to book this trip on my card.
Sincerely
Hilary Hui
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|
CONFIRMATION:
| Confirmation number | 21730306 | |
| Booking Status | OK | |
| Confirmation Date | Tue 30 Apr 19:42:51 2019 | |
| Travel provided by | Air Canada Vacations | |
| Mandatory Information | ||
Flight
| Carrier | Flight No. | Itinerary | Dep. (Date - Time) | Arrival (Date - Time) |
| AC932 | Vancouver (YVR) To Cancun (CUN) | May 24, 2019 - 09:30 | May 24, 2019 - 17:20 | |
| AC933 | Cancun (CUN) To Vancouver (YVR) | May 31, 2019 - 18:50 | May 31, 2019 - 23:15 |
Hotel
| BEACH PALACE 5* [Cancun] |
| Destination : Cancun | Dep. Date : Friday May 24, 2019 | Return Date : Friday May 31, 2019 | ||
Hotels Options | ||||
Options #2
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Options #3
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Options #4
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RESERVATION DETAILS
Passengers
| Title | First Name | Middle name | Last Name | Birth Date | |
| Passenger #1 (Adult): | Ms | Natasha | Neelam | Kumar | 1988-09-16 |
| Passenger #2 (Adult): | Ms | Georgia | Anstey | 1990-05-20 |
Main Contact Address
| Street Address | Suite / Apt # | |
| 7800 Sunnymede Cres | ||
| City | Province/State | Postal Code |
| Richmond | Bc | V6Y1H2 |
| Home Phone | Office Phone | |
| (604) 910 - 6808 | () - |
Payment Information
| Credit Card Type | Number | |
| Vi | 4514XXXX4006 | |
| Name as it appears on credit card | Expiry Date | Amount charged |
| Hilary Hui | 11 / 2020 | $4543.10 CAD |
Credit Card Billing Information
| Street Address | Suite / Apt # | |
| 7800 Sunnymede Cres | ||
| City | Province/State | Postal Code |
| Richmond | Bc | V6Y1H2 |
| Phone | ||
| (604) 910 - 6808 | ||
Special Requests
Agent Name
Agency Details
| Name | Address | City |
| JUSTTRAVEL DEALS | 700 BALMORAL DRIVE, SUITE 10B | BRAMPTON |
| Province | Postal Code | Phone |
| ON | L6T 1X2 | 9057993000 |
| Toll free | Fax number | Email address |
| 1-888-286-8789 | 905-799-0326 |
