Our highest responsibilities include the health and safety of our guests and crew. We continue to work closely with public health officials, including the U.S. Centers for Disease Control (CDC) and the World Health Organization (WHO), as well as the Cruise Lines International Association (CLIA), to monitor, screen and implement best practices to protect the health of our guests and crew as it relates to COVID-19 (coronavirus). Our monitoring, screening and operational protocols are designed to be flexible so that we can effectively adapt to changes as they occur.
We are following industry and public health guidelines regarding embarkation restrictions. Guests meeting the following criteria will be unable to sail:
- If they have been to or traveled through China, Hong Kong, Macau, Iran, South Korea, or a location currently subject to isolation measures by government health authorities in the last 14 days prior to embarkation. This applies to municipalities in the Italian regions of Lombardy and Veneto that are under travel restrictions by the CDC.
- If they have been in contact with another person suspected of having COVID-19
If your clients meet any of this criteria, please advise us as soon as possible by calling 1-800-CARNIVAL so we can discuss this matter before they travel to the terminal for embarkation.
There are also certain guests that will be subject to additional screening. Please be advised that guests who have visited or traveled through the countries below will receive medical screening including having their temperature checked prior to boarding. Guests will be required to provide travel documentation and are subject to passport verification:
- If they have visited Japan, Singapore, Taiwan, Thailand or Vietnam in the 14 days prior to embarkation.
- For Italy, we are asking guests and crew to confirm they have not been to any of the municipalities in the regions of Lombardy and Veneto that are under travel restrictions by the CDC.
Some destinations on your client's itinerary may restrict or deny entry to ships carrying any person with symptoms of influenza and illness even if the symptoms do not meet the criteria set by world health experts including CDC and WHO – and would therefore not even be required to be evaluated or tested for the illness in the United States or most places around the world. While we will work to minimize these incidents, we do not have control over these decisions. Carnival will comply with all required guidelines that may be implemented by individual destinations that may require itinerary changes. We will make every effort to inform you of any new local policies as soon as the information is made available to us.
In addition to our usual procedures, we have implemented the following expanded protocols:
- All guests must comply with standard pre-boarding health reporting at time of check-in.
- Additional pre-cruise and in-terminal screenings and questionnaires will be administered, including pre-boarding medical evaluations, as needed.
- Crew members are following these same guidelines and are subject to additional screening measures prior to boarding.
- Enhanced on board and terminal sanitation measures with non-toxic materials are in place, in addition to our rigorous daily cleaning regimen.
- Our onboard Medical Centers are staffed to handle a wide variety of staff and crew medical situations.
- Any guest or crew member who exhibits symptoms of influenza or upper respiratory infection with fever are subject to isolation.
While your clients may see a few guests wearing masks, that is their choice, and it's important for them to remember that culturally, some travelers wear masks as a routine matter. If your clients see a crew member wearing a mask, it is directly related to a task they are performing and it is an authorized piece of safety equipment.
We assure you we are actively managing health and safety related issues on our cruises and want you and your clients to be aware of the enhanced measures we are taking. You can also find more information on the industry’s response by visiting the CLIA or U.S. Centers for Disease Control and Prevention CDC web sites.
We appreciate your understanding and cooperation as we aim to ensure a safe, fun and memorable cruise. We look forward to seeing your clients aboard.