Air Transat Information & Policies regarding coronavirus

Air Transat Information & Policies regarding coronavirus

We are aware that the outbreak and spread of coronavirus (COVID-19) can raise questions and even concerns among your clients. Their safety and that of our employees is our top priority. That is why, upon the COVID-19 outbreak, we created a proactive and multidisciplinary team to monitor the virus's spread and adapt our operations accordingly. The situation is evolving rapidly, and we are closely monitoring the updates issued by Global Affairs Canada and the Public Health Agency of Canada related to the spread of coronavirus. Flexibility policies on active bookings Flights and packages Transat will waive the change fees on all flights and packages booked before March 4, 2020, for travel by April 30, 2020. Customers who have booked a flight or package to any destination offered by Transat for travel by April 30, 2020, can change their travel dates, hotel or destination—or all three—once at no charge towards travel completed by December 31, 2020. Customers who wish to cancel their reservation can use the credit towards subsequent travel completed by December 31, 2020. Changes can be made up to 3 days prior to departure. Should there be a pricing disparity between the initial booking and the new booking, customers will have to pay the supplement, and no refund will be given should the price be lower than the initial price. Changes to group bookings can be made up to 21 days before departure. Certain conditions apply. To change existing group bookings, please contact our groups department. Flights to Italy Global Affairs Canada recently increased its alert level for Italy to avoid non-essential travel. Following this notice, Air Transat has decided to implement a flexibility policy for its flights to Italy that allows your clients to change their destination or travel dates —or both—without penalty for travel between now and October 31, 2020. This is valid on: • Bookings for flights to Venice made prior to March 2, 2020, for travel between now and June 30, 2020. • Bookings for flights to Rome or Lamezia made prior to March 9, 2020, for travel between now and June 30, 2020. Information and Policies regarding coronavirus Cruises The Public Health Agency of Canada (PHAC) recently issued a recommendation to Canadians to Avoid all cruise ship travel. Following this notice, Transat has decided to implement a flexibility policy on existing cruise package bookings so that your clients can change travel dates or destination in accordance with each cruise line’s policies. New bookings made after March 4, 2020 In order to help you book your clients’ vacation, we have put in place a Book with Peace of Mind policy valid on new bookings made between March 2 and 31, 2020 on all routes offered by Air Transat and our South packages. Your clients will be allowed to change travel dates, hotel or destination—or all three—at no charge up to 24 hours before departure. Any request for modification or cancellation that is not eligible for our flexibility policies will be subject our terms and conditions. About our fleet We have implemented a series of preventive measures, both on board our aircraft and in our ground operations, in accordance with recommendations from Transport Canada, the Public Health Agency of Canada and the International Air Transport Association. The infectious diseases protocol has been strengthened and is scrupulously being applied by our cabin crew and our airport partners. We already comply with a rigorous maintenance and cleaning process, which we will strengthen should the situation require. In addition, our whole fleet includes reliable HEPA (High Efficiency Particulate Air) air filters, which eliminate very small particles, such as bacteria and viruses, at an efficiency level of 99.995%. Cabin air is always circulating with a flow rate of 20 air changes an hour. Rest assured that we will keep you informed of the latest developments so that your clients can travel safely and with complete peace of mind.


We are aware that the outbreak and spread of coronavirus (COVID-19) can raise questions and even concerns. Rest assured that Air Transat is taking all necessary precautions and is closely monitoring the situation so that you can carry out your travel plans with peace of mind.

Your safety and that of our employees is our top priority. That is why, upon the COVID-19 outbreak, we created a proactive and multidisciplinary team to monitor the virus's spread and adapt our operations accordingly.

We have since implemented a series of preventive measures, both on board our aircraft and in our ground operations, in accordance with recommendations from Transport Canada, the Public Health Agency of Canada and the International Air Transport Association.

The infectious diseases protocol has been strengthened and is scrupulously being applied by our cabin crew and our airport partners.

We already comply with a rigorous maintenance and cleaning process, which we will strengthen should the situation require. In addition, our whole fleet includes reliable HEPA (High Efficiency Particulate Air) air filters, which eliminate very small particles, such as bacteria and viruses, at an efficiency level of 99.995%. Cabin air is always circulating with a flow rate of 20 air changes an hour.

To help you book your vacation with complete peace of mind, Air Transat has implemented a flexibility policy, valid on new bookings made by March 31, 2020, on flights to all our destinations and South packages. Consequently, you can change your travel dates, hotel or destination—or all three—at no charge up to 24 hours before departure. We are also waiving the change fees on existing cruise package bookings so that you can change the dates or destination of your trip in accordance with each cruise line’s policies.

The situation is evolving rapidly, and we are closely monitoring the updates issued by Global Affairs Canada and the Public Health Agency of Canada related to the spread of coronavirus. If you have any questions about your travel plans, please contact us 24/7 at 1-877-872-6728. You can also contact your travel agent.

Rest assured that we will keep you informed of the latest developments so that you can travel safely and with complete peace of mind.

Terms, conditions and restrictions apply; pricing, availability, and other details subject to change and/ or apply to US or Canadian residents. Please confirm details and booking information with your travel advisor.

You will visit the following 6 places:

Montego Bay

Montego Bay

Montego Bay is the capital of St. James Parish and the second largest city in Jamaica by area and the third by population (after Kingston and Spanish Town). It is a tourist destination with duty free shopping, cruise line terminal and the beaches. The city is backed by picturesque low mountains. Popular beaches include Doctor’s Cave Beach and Walter Fletcher Beach, home to an amusement park. Today, Montego Bay is known for its large regional hospital (Cornwall Regional Hospital), port facilities, second homes for numerous upper class Jamaicans from Kingston as well as North Americans and Europeans, fine restaurants, and shopping opportunities. The coastland near Montego Bay is occupied by numerous tourist resorts, most newly built, some occupying the grounds of old sugarcane plantations with some of the original buildings and mill-works still standing. The most famous is the White Witch's Rose Hall which now features a world-class golf course.

St Lucia

St Lucia

St. Lucia, known for its distinctive mountains, is an island that travellers dream about - a small, lush tropical gem that has volcanic beaches and fishing villages as well as luxurious resorts. The volcanic island of Saint Lucia is more mountainous than most Caribbean islands, and its dramatic twin coastal peaks, the Pitons, form the island's most famous landmark.

Barbados

Barbados

Barbados is an island country in the Lesser Antilles. It is 21 miles in length and as much as 14 miles in width, amounting to 166 square miles. It is situated in the western area of the North Atlantic and 62 miles east of the Windward Islands and the Caribbean Sea therein, it is about 104 miles east of the islands of Saint Vincent and the Grenadines, and 250 miles north-east of Trinidad and Tobago. Barbadian traditions range from afternoon tea and cricket (the national sport) to pursuits such as scuba diving at Dottins Reef and golfing on designer oceanside courses.

Puerto Vallarta

Puerto Vallarta

Puerto Vallarta is a Mexican beach resort city situated on the Pacific Ocean's Bahía de Banderas. The 2010 census reported Puerto Vallarta's population as 255,725 making it the fifth largest city in the state of Jalisco, and the second largest urban agglomeration in the state after the Guadalajara Metropolitan Area. The City of Puerto Vallarta is the government seat of the Municipality of Puerto Vallarta which comprises the city as well as population centers outside of the city extending from Boca de Tomatlán to the Nayarit border (the Ameca River). Around the Bay, marvellous beaches, lush jungles and sparkling waterfalls offer many opportunities for the adventurous while five star resorts, world-class shopping and gourmet restaurants satisfy even the most sophisticated traveller. Stretching from the south end of Old Town to central downtown, a newly extended and refurbished boardwalk along the ocean, called the Malecon, passes by any number of shops, restaurants, and hotels, and often plays host to mimes, break-dancers, clowns and artists.

Varadero

Varadero

Varadero is a resort town in the province of Matanzas, Cuba, and one of the largest resort areas in the Caribbean. The place was first used as a dry dock and the salt mines of the peninsula (closed in 1961) supplied most of the Spanish Latin America Fleet since 1587. However, the foundation date of Varadero as city was only on December 5, 1887, when ten families from the city of Cárdenas obtained a permission to build their vacation homes between today's 42nd and 48th Street. Varadero is foremost a tourist resort town, boasting more than 20 km of white sandy beaches. The first tourists visited Varadero as early as the 1870s, and for years it was considered an elite resort. In 1910 the annual rowing regatta was started; five years later the first hotel, named Varadero and later Club Nautico, was built. Tourism grew in the early 1930s as Irénée du Pont, an American millionaire, built his estate on the peninsula. Many famous and infamous people stayed in Varadero, for example Al Capone.

Cancún

Cancún

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