AIR CANADA VACATIONS| Zika Goodwill Policy for travel up June 30, 2016

Posted on 01/29/2016

Please find attached Air Canada’s Goodwill Policy relating to the Zika Virus Outbreak.

  In summary, Air Canada will allow changes or refunds and waive fees for medically certified pregnant woman and their travel companions if they currently hold a 014 ticket to one of the impacted countries for travel up to and including Jun 30, 2016.   Please note that all changes or refunds must be handled by their Call Center so that they can validate the medical documentation.   The policy is also posted on AC.com, at https://www.aircanada.com/en/news/160128.html.   For any ACV Passengers with a Land Package;   Air Canada Vacations will be following AC’s policy. Please contact our Customer Care Department at 1 800 296.3408 for any file changes that need to be modified as a result of this situation.   You can find a link on our website which will direct clients to https://www.aircanada.com/en/news/160128.html.